[cisco-voip] CUCM6.1.1 Intercom and Attendant console

[Ryan Trauernicht]

Informacast also provides 1 to many.  You can also send text to phones.  

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jason Aarons (US)
Sent: Tuesday, August 05, 2008 10:47 AM
To: Steve G
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CUCM6.1.1 Intercom and Attendant console

 

I should clarify, it's more 1-many paging via handset built into Mitel VoIP
per customer. They don't talk back.  Doesn't require Berbee or IPCelerate,
etc.  We told IT from start 1-many paging is not a base feature, but some
partners in management didn't get the word.

 

From: Steve G [mailto:smgustafson at gmail.com] 
Sent: Tuesday, August 05, 2008 11:39 AM
To: Jason Aarons (US)
Cc: Wes Sisk; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CUCM6.1.1 Intercom and Attendant console

 

Yea this is going to cause some pain.  Receptionists need both AC and
Intercom.

 

1 to many intercom?  So you could initiate an intercom to more than 1 phone
and have them all participate in an intercom conference?  I have never seen
that.  Not even with the 3rd party apps like syn-apps.

 

On 8/5/08, Jason Aarons (US) <jason.aarons at us.didata.com> wrote: 

So a receptionist running Attendant Console can't Intercom people with 6.1

 

Will it get fixed in a future release ? It seems the most import person that
wants to intercom is the same person running Attendant Console!

 

I had a large multinational company asking why 3rd party VoIP products
(specifically Mitel VoIP) can do 1 to many Intercom but Cisco is 1 to 1. I
suggested their Cisco Account Manager open a PERS request on their behalf,
etc.

 

  _____  

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Wes Sisk
Sent: Tuesday, August 05, 2008 9:11 AM
To: Steve G
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CUCM6.1.1 Intercom and Attendant console

 

Correct,

Not supported.  See CSCso54927.  This is a documentation defect.  The fact
that it is "Resolved" does not imply that AC with intercom is now supported.
Rather, the fact it is not supported is now documented.

/Wes

Steve G wrote: 

Is there a problem with setting up an Intercom line on a Phone that is setup
with Attendant Console?  I have heard that it might not work right if you
are using an AC Pilot Point in conjunction with the phone and Intercom, but
I'm only going to be using AC for monitoring line states and dragging and
dropping calls.  Will it still give me problems?  Gonna be testing fairly
soon, but would like to know if others have already gone down this road.

 

Steve

 
 
 
 
 





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