[cisco-voip] CUCM6.1.1 Intercom and Attendant console

Tue Aug 5 11:46:52 EDT 2008

I should clarify, it's more 1-many paging via handset built into Mitel
VoIP per customer. They don't talk back.  Doesn't require Berbee or
IPCelerate, etc.  We told IT from start 1-many paging is not a base
feature, but some partners in management didn't get the word.

From: Steve G [mailto:smgustafson at gmail.com] 
Sent: Tuesday, August 05, 2008 11:39 AM
To: Jason Aarons (US)
Cc: Wes Sisk; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CUCM6.1.1 Intercom and Attendant console

Yea this is going to cause some pain.  Receptionists need both AC and
Intercom.

1 to many intercom?  So you could initiate an intercom to more than 1
phone and have them all participate in an intercom conference?  I have
never seen that.  Not even with the 3rd party apps like syn-apps.

On 8/5/08, Jason Aarons (US) <jason.aarons at us.didata.com> wrote: 

So a receptionist running Attendant Console can't Intercom people with
6.1

Will it get fixed in a future release ? It seems the most import person
that wants to intercom is the same person running Attendant Console!

I had a large multinational company asking why 3rd party VoIP products
(specifically Mitel VoIP) can do 1 to many Intercom but Cisco is 1 to 1.
I suggested their Cisco Account Manager open a PERS request on their
behalf, etc.

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Wes Sisk
Sent: Tuesday, August 05, 2008 9:11 AM
To: Steve G
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CUCM6.1.1 Intercom and Attendant console

Correct,

Not supported.  See CSCso54927.  This is a documentation defect.  The
fact that it is "Resolved" does not imply that AC with intercom is now
supported.  Rather, the fact it is not supported is now documented.

/Wes

Steve G wrote: 

Is there a problem with setting up an Intercom line on a Phone that is
setup with Attendant Console?  I have heard that it might not work right
if you are using an AC Pilot Point in conjunction with the phone and
Intercom, but I'm only going to be using AC for monitoring line states
and dragging and dropping calls.  Will it still give me problems?  Gonna
be testing fairly soon, but would like to know if others have already
gone down this road.

Steve

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