[cisco-voip] CUCM6.1.1 Intercom and Attendant consoleLink to this message

[Ian J. Pitts]

Jason,
We have many customers using Syn-Apps SA-Announce with AC.
You would simply create a Hoot-N-Holler group (or multiple with hunt group
for multiple simultaneous calls) and then place that on the AC directory.

For example:
You can create a Hoot-N-Holler Route Point with the following DN
*XXXX ( where the X's represent the number of digits in your internal dial
plan.)

Then in the AC add directory entries for users like this.
Ian Intercom = *1111
Jason Intercom = *2222

This will open an intercom for the user and they can speak back without
lifting handset.

We also have another page group type that might interest you.
It is called "Responder"

The behavior is like this.
Starts off by dialing a DN for the page group.
Opens one way audio path to all destination phones (any number of phones can
be in the group) and displays a "Respond" softkey on all phones. The first
person to respond connects back to the caller for two-way intercom and all
other phones terminate the page.

Ping me if you have any questions.

-- 
Ian Pitts
Syn-Apps L.L.C.
Direct IP Phone: 480 355 6829
Cell Phone: 602 312 4773
Toll free: 1 866 664 6071 ext. 2829
Fax: 480 659 8999
ipitts at syn-apps.com


From:    Jason Aarons (US) (jaso... at us.didata.com)
Date:    08/05/2008 08:46:52 AM
List:    net.nether.puck.cisco-voip

I should clarify, it's more 1-many paging via handset built into Mitel VoIP
per customer. They don't talk back. Doesn't require Berbee or IPCelerate,
etc. We told IT from start 1-many paging is not a base feature, but some
partners in management didn't get the word.

From: Steve G [mailto:smgu... at gmail.com] Sent: Tuesday, August 05, 2008
11:39 AM To: Jason Aarons (US) Cc: Wes Sisk; cisc... at puck.nether.net
Subject: Re: [cisco-voip] CUCM6.1.1 Intercom and Attendant console

Yea this is going to cause some pain. Receptionists need both AC and
Intercom.

1 to many intercom? So you could initiate an intercom to more than 1 phone
and have them all participate in an intercom conference? I have never seen
that. Not even with the 3rd party apps like syn-apps.

On 8/5/08, Jason Aarons (US) <jaso... at us.didata.com> wrote:

So a receptionist running Attendant Console can't Intercom people with 6.1

Will it get fixed in a future release ? It seems the most import person that
wants to intercom is the same person running Attendant Console!

I had a large multinational company asking why 3rd party VoIP products
(specifically Mitel VoIP) can do 1 to many Intercom but Cisco is 1 to 1. I
suggested their Cisco Account Manager open a PERS request on their behalf,
etc.

________________________________

From: cisc... at puck.nether.net [mailto:cisc... at puck.nether.net] On Behalf Of
Wes Sisk Sent: Tuesday, August 05, 2008 9:11 AM To: Steve G Cc:
cisc... at puck.nether.net Subject: Re: [cisco-voip] CUCM6.1.1 Intercom and
Attendant console

Correct,

Not supported. See CSCso54927. This is a documentation defect. The fact that
it is "Resolved" does not imply that AC with intercom is now supported.
Rather, the fact it is not supported is now documented.

/Wes

Steve G wrote:

Is there a problem with setting up an Intercom line on a Phone that is setup
with Attendant Console? I have heard that it might not work right if you are
using an AC Pilot Point in conjunction with the phone and Intercom, but I'm
only going to be using AC for monitoring line states and dragging and
dropping calls. Will it still give me problems? Gonna be testing fairly
soon, but would like to know if others have already gone down this road.

Steve

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