[cisco-voip] CDR Login Problem

[Ryan Ratliff]

For EM if you get the error 6 prior to even seeing a username/pin  
prompt most likely it can't authenticate CCMSysUser to the  
directory.  For CAR it has to look in the directory for the  
CiscoAdminRepToolAdminGroupUsers group to see if the user you tried  
to login as is a member of that group.  If that group doesn't exist  
in the directory then you can use the CAR initial login to get it  
created.

What other stuff related to DCD are you seeing work fine?  Are you  
able to browse the global directory via CCMAdmin on your publisher?   
Are there any delays?  Do your fastdials and corporate directory work  
from the phones?

-Ryan

On Aug 11, 2008, at 1:50 PM, Ramiz Sardar wrote:

So friend, what would be the steps to troubleshout since all other  
stuff with DCD is working fine.

Waiting........


On 8/11/08, Matthew Saskin <matt at saskin.net> wrote:
This adds more info to your extension mobility problem.  CallManager  
can't communicate with your directory (DCD or Active Directory)

-matt

Ramiz Sardar wrote:
Hi Friends,

On CCM 4.2(3) publisher i install CDR Analaysis and Report tool in  
order to generate report for international calls. Problem is i am  
unable to login first time using user/pass admin/admin. I also tried  
other passwords but i recieve the same error message "LDAP Access  
Error. Contact to Administrator". I did all the basic steps to  
troubleshoot but couldn't solve it. One thing i will mention that  
after enabling CDR now when i make call, it records in sql database  
table with all information so i thing only problem with cdr web  
interface. Another thing before CDR Tool installation process i  
recieved an alert "authenticode on found. Do you want to continue".
Please help me out in this regard.

Hoping for your prompt relpy

Best Regards
Rameez


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