[cisco-voip] Calls not appearing in CAR User Reports

[Dave Wolgast]

We are using CUCM 4.1(3)sr6a.  I (as a CAR administive user) and the user's
manager are able to pull a department report showing one of the users, but
there are no calls shown for the user.  A CDR query of the user's phone/DN,
however, shows many calls were made during the reporting period.  Here is
what I have checked/verified so far:
1. The user is associated with the proper phone
2. The user does have the manager's username in the Manager field
3. CDR Enabled Flag is set to True for all servers

We have deassociated/reassociated the user to the device to no avail, as
well as removing the user account and re-adding it.

What else can I check?

-- 
Dave Wolgast
Sr. IP Telephony Engineer
Inergex, Inc.
Buffalo, NY
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