[cisco-voip] Calls not appearing in CAR User Reports

[Ryan Ratliff]

Try finding a call by DN and see what user it got associated to.  Are  
there other users that have that phone associated (AC, jtapi, etc)?

If the user doesn't use EM then popluate the "owner userid" field in  
CCMAdmin for the phone.  This will cause CDRs for that device to have  
the user written into the CDR and CAR won't have to rely on device  
association.  It will only work for new calls though.

-Ryan

On Aug 15, 2008, at 12:56 PM, Dave Wolgast wrote:

We are using CUCM 4.1(3)sr6a.  I (as a CAR administive user) and the  
user's manager are able to pull a department report showing one of  
the users, but there are no calls shown for the user.  A CDR query of  
the user's phone/DN, however, shows many calls were made during the  
reporting period.  Here is what I have checked/verified so far:
1. The user is associated with the proper phone
2. The user does have the manager's username in the Manager field
3. CDR Enabled Flag is set to True for all servers

We have deassociated/reassociated the user to the device to no avail,  
as well as removing the user account and re-adding it.

What else can I check?

-- 
Dave Wolgast
Sr. IP Telephony Engineer
Inergex, Inc.
Buffalo, NY
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