[cisco-voip] attendant console window behavior

[Weigand, John V.]

Serious Medicine for the Defense R 

We've been using the console on multiple monitors for almost two years
now, without any real problems, on CCM5.1.3. We did experience an issue
like this originally - there actually is a button for the application to
set whether or not the application takes focus on the incoming call,
down in the lower right hand corner of the screen. I've attached a
screenshot.

Hope that helps!




John V. Weigand
Help Desk Support/Executive Support

Litigation Management, Inc.
300 Allen-Bradley Drive
Suite 200
Mayfield Heights, OH 44124





Tel: 440-484-2000
Fax: 440-484-2009
Cell: 
email: jvw at medicineforthedefense.com 




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From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jason Aarons
(US)
Sent: Tuesday, August 19, 2008 10:55 AM
To: Joe Cisco; cisco-voip
Subject: Re: [cisco-voip] attendant console window behavior

The release notes indicate Multiple Monitor is not supported with
Attendant Console.  I would like to see Multiple Monitor and touch
screens supported myself.

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Joe Cisco
Sent: Monday, August 18, 2008 4:18 PM
To: cisco-voip
Subject: [cisco-voip] attendant console window behavior

CM 4.2 - receptionist has attendant console on Windows XP with dual
monitors. For the first two weeks it did not do this (and we don't
know what has changed) but now if you have Attendant Console maximized
in one window but you have control over a window on the other monitor,
when a call rings in the AC window quickly minimizes and then
maximizes back up to full screen. This causes a small delay and keeps
the receptionist from being as efficient. I looked thru all of the
settings but I don't see any window behavior options. I know that the
call center agent desktop DOES have options on its behavior, but I
can't find any of the like here.

As always, any help is greatly appreciated.

-Joe C.
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