[cisco-voip] attendant console window behavior

[Joe Cisco]

I appreciate the help. I will try this next time I am on site.

-Joe C.

On Tue, Aug 19, 2008 at 10:10 AM, Weigand, John V.
<jvw at medicineforthedefense.com> wrote:
> Serious Medicine for the Defense R
>
> We've been using the console on multiple monitors for almost two years
> now, without any real problems, on CCM5.1.3. We did experience an issue
> like this originally - there actually is a button for the application to
> set whether or not the application takes focus on the incoming call,
> down in the lower right hand corner of the screen. I've attached a
> screenshot.
>
> Hope that helps!
>
>
>
>
> John V. Weigand
> Help Desk Support/Executive Support
>
> Litigation Management, Inc.
> 300 Allen-Bradley Drive
> Suite 200
> Mayfield Heights, OH 44124
>
>
>
>
>
> Tel: 440-484-2000
> Fax: 440-484-2009
> Cell:
> email: jvw at medicineforthedefense.com
>
>
>
>
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> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jason Aarons
> (US)
> Sent: Tuesday, August 19, 2008 10:55 AM
> To: Joe Cisco; cisco-voip
> Subject: Re: [cisco-voip] attendant console window behavior
>
> The release notes indicate Multiple Monitor is not supported with
> Attendant Console.  I would like to see Multiple Monitor and touch
> screens supported myself.
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Joe Cisco
> Sent: Monday, August 18, 2008 4:18 PM
> To: cisco-voip
> Subject: [cisco-voip] attendant console window behavior
>
> CM 4.2 - receptionist has attendant console on Windows XP with dual
> monitors. For the first two weeks it did not do this (and we don't
> know what has changed) but now if you have Attendant Console maximized
> in one window but you have control over a window on the other monitor,
> when a call rings in the AC window quickly minimizes and then
> maximizes back up to full screen. This causes a small delay and keeps
> the receptionist from being as efficient. I looked thru all of the
> settings but I don't see any window behavior options. I know that the
> call center agent desktop DOES have options on its behavior, but I
> can't find any of the like here.
>
> As always, any help is greatly appreciated.
>
> -Joe C.
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