[cisco-voip] some phones not able to dial extension at Unity AA

[David Iverson]

I ran into that once here an outside caller could not dial the DN or find the person based on name spelling. I finally just deleted the VM box and recreated it. That resolved the issue. It only effected one person in the AA.
  ----- Original Message ----- 
  From: Pat Hayes 
  To: Lelio Fulgenzi 
  Cc: Cisco Voyp List 
  Sent: Wednesday, August 20, 2008 4:02 PM
  Subject: Re: [cisco-voip] some phones not able to dial extension at Unity AA


  If you can't find a commonality with the problem calls, you're really just going to be guessing at things. You could setup traces on callmanager. Skinny DTMF digits are pretty easy to filter out, it'll be a KeypadButton message. That way you'll at least be able to tell if the digits are making it to callmanager.



  On Wed, Aug 20, 2008 at 10:48 AM, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:

    MGCP gateway 6608s. Very little configuration as far as I know.

    It's so few people complaining that it's almost a drag to have to start troubleshooting but I want to make sure it's not something we can fix.

    Lelio
    --------------------------------------------------------------------------------
    Lelio Fulgenzi, B.A.
    Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
    (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
    ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
    ...seen on a Geek Squad patch cord: "While it is the same length, this 7' crossover cable
    is not regulation issue for most competitive Manhattan double dutch leagues.
      ----- Original Message ----- 
      From: Bill Talley 
      To: Lelio Fulgenzi ; Cisco Voyp List 
      Sent: Wednesday, August 20, 2008 10:46 AM
      Subject: RE: [cisco-voip] some phones not able to dial extension at Unity AA


      Is your gateway h323 or MGCP?   

      Just verifying the basics, but you have dtmf-relay h245-alphanumeric on your dial-peer, or mgcp dtmf-relay voip codec all mode out-of-band for your mgcp config?  I've seen sporadic dtmf input issues on an IVR when either of these were missing from their respective configurations.



--------------------------------------------------------------------------
      From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
      Sent: Wednesday, August 20, 2008 8:27 AM
      To: Cisco Voyp List
      Subject: [cisco-voip] some phones not able to dial extension at Unity AA


      I've had a number of situations where a caller is not able to enter an extension at our Unity AA. Most of the time it's with older PBX's but they say it works with other auto-attendants.

      Has anyone come across any reason why this would happen?

      I doubt it's a PRI issue since we'd have more than just a few calls. And those calls would have to always come in on the same trunk.

      Lelio
      --------------------------------------------------------------------------------
      Lelio Fulgenzi, B.A.
      Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
      (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
      ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
      ...seen on a Geek Squad patch cord: "While it is the same length, this 7' crossover cable
      is not regulation issue for most competitive Manhattan double dutch leagues.
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