[cisco-voip] CUCM 6.0.1. - CiscoTSP 6.0 Error

Webmaster - hensleys.de webmaster at hensleys.de
Thu Aug 28 14:43:08 EDT 2008


Hi @all ...

we just migrated from CCM 3.3(4) to CUCM 6.0.1.1000-37 and are now 
facing 1 issue.

Systems: CUCM 6.0.1.1000-37 (appliance) / IPCC Express 5.0 (enhanced)
Phones: mostly 7960 (100), some 7911 and 7912

CiscoTSP 6.0(0.7) does not work. The old version 3.3 with CCM 3.3 worked 
fine. CTIManager on CUCM is working fine and IPCC runs without problems 
... agents can control their phones.

Detailed logs bring up these messages:
---snip---
08/27/2008 17:31:34.745 CiscoTSP001.tsp| 
ProviderOpenCompletedEvent::Trace
        ProviderInfo = 6.0.1.1000-37
          Description = Directory login failed - timeout
          bMonitorCallParkDNs = 0
          dwProviderId = 16780775
          dwDSCPForCTI2Apps = 0|<LVL::Special><MASK::0200>
08/27/2008 17:31:34.745 CiscoTSP001.tsp| 
ProviderOpenCompletedEvent::qbeTrace
         dwReason =0x8CCC0075
         dwSequnceNumber     =1
         ProviderInfo        ={0x0000004C, 14, 6.0.1.1000-37}
         dwClientHeartbeat   =0
         dwServerHeartbeat   =0
         Description         ={0x0000005A, 33, Directory login failed 
- timeout}
         bMonitorCallParkDNs =0
         dwProviderId        =16780775
         dwDSCPForCTI2Apps	=0x00000000|<LVL::Special><MASK::0200>
---snip---

---snip---
08/27/2008 17:31:34.745 CiscoTSP001.tsp| 
CQBEHelperBase::ProviderOpen() *ERROR* Provider open failed. 
result=-1932787595|<LVL::Error><MASK::0001>
08/27/2008 17:31:34.745 CiscoTSP001.tsp|   TSPI_lineNegotiateTSPIVersion()
         TSPI_lineNegotiateTSPIVersion returns = 0x00000000
         TSPI return version = 0x00020001|<LVL::Special><MASK::0400>
08/27/2008 17:31:34.745 CiscoTSP001.tsp|   TSPI_providerEnumDevices()
         dwPermanentProviderID = 0x0000000A
         hProvider = 0x00FD51D8
         lpfnLineCreateProc = 0x73367C05
         lpfnPhoneCreateProc = 0x7336FEC1|<LVL::Special><MASK::0400>
08/27/2008 17:31:34.745 CiscoTSP001.tsp|   TSPI_providerEnumDevices()
         TSPI_providerEnumDevices returns = 0x00000000
         dwNumLines = 0
         dwNumPhones = 0|<LVL::Special><MASK::0400>
08/27/2008 17:31:34.745 CiscoTSP001.tsp|   TSPI_providerInit()
         dwTSPIVersion = 0x00020001
         dwPermanentProviderID = 0x0000000A
         lpfnCompletionProc = 0x73375DFE|<LVL::Special><MASK::0400>
08/27/2008 17:31:34.745 CiscoTSP001.tsp|   TSPI_providerInit()
         TSPI_providerInit returns = 0x00000000
         dwLineDeviceIDBase = 0x00000008
         dwPhoneDeviceIDBase = 0x00000000
         dwNumLines = 0
         dwNumPhones = 0
         lpdwTSPIOptions = 0x00FD51E4|<LVL::Special><MASK::0400>
08/27/2008 17:31:41.335 CiscoTSP001.tsp|   TSPI_providerShutdown() After 
GlobalTSP->TSPI_providerShutdown()|<LVL::Special><MASK::0400>
08/27/2008 17:31:41.335 CiscoTSP001.tsp|   ProviderCloseRequest::Trace 
:dwSequenceNumber = 0x00000002|<LVL::Special><MASK::0200>
08/27/2008 17:31:41.335 CiscoTSP001.tsp|   ProviderCloseRequest::Trace
         dummyHeader.dwLen =28
         dummyHeader.dwType =0
         dwMagicCookie =0xFFFFDDDD
         dwProtocolVersion =0x00090000
         dwPDUNumber =9
         dwHeaderSize =32
         dwFixedSize =4
         dwVariableSize =0|<LVL::Special><MASK::0200>
08/27/2008 17:31:41.335 CiscoTSP001.tsp|   SendMessage() *ERROR* send() 
failed with error 10038.|<LVL::Error><MASK::0001>
08/27/2008 17:31:41.335 CiscoTSP001.tsp| 
CCtiInterface::ctiDisconnect() *ERROR* Could not send 
ProviderCloseRequest. error=|<LVL::Error><MASK::0001>
---snip---

Can someone point me in the right direction?

Thanks in advance!

regards _Hensley_


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