[cisco-voip] CUCM 6.0.1. - CiscoTSP 6.0 Error
Webmaster - hensleys.de
webmaster at hensleys.de
Thu Aug 28 14:43:08 EDT 2008
Hi @all ...
we just migrated from CCM 3.3(4) to CUCM 6.0.1.1000-37 and are now
facing 1 issue.
Systems: CUCM 6.0.1.1000-37 (appliance) / IPCC Express 5.0 (enhanced)
Phones: mostly 7960 (100), some 7911 and 7912
CiscoTSP 6.0(0.7) does not work. The old version 3.3 with CCM 3.3 worked
fine. CTIManager on CUCM is working fine and IPCC runs without problems
... agents can control their phones.
Detailed logs bring up these messages:
---snip---
08/27/2008 17:31:34.745 CiscoTSP001.tsp|
ProviderOpenCompletedEvent::Trace
ProviderInfo = 6.0.1.1000-37
Description = Directory login failed - timeout
bMonitorCallParkDNs = 0
dwProviderId = 16780775
dwDSCPForCTI2Apps = 0|<LVL::Special><MASK::0200>
08/27/2008 17:31:34.745 CiscoTSP001.tsp|
ProviderOpenCompletedEvent::qbeTrace
dwReason =0x8CCC0075
dwSequnceNumber =1
ProviderInfo ={0x0000004C, 14, 6.0.1.1000-37}
dwClientHeartbeat =0
dwServerHeartbeat =0
Description ={0x0000005A, 33, Directory login failed
- timeout}
bMonitorCallParkDNs =0
dwProviderId =16780775
dwDSCPForCTI2Apps =0x00000000|<LVL::Special><MASK::0200>
---snip---
---snip---
08/27/2008 17:31:34.745 CiscoTSP001.tsp|
CQBEHelperBase::ProviderOpen() *ERROR* Provider open failed.
result=-1932787595|<LVL::Error><MASK::0001>
08/27/2008 17:31:34.745 CiscoTSP001.tsp| TSPI_lineNegotiateTSPIVersion()
TSPI_lineNegotiateTSPIVersion returns = 0x00000000
TSPI return version = 0x00020001|<LVL::Special><MASK::0400>
08/27/2008 17:31:34.745 CiscoTSP001.tsp| TSPI_providerEnumDevices()
dwPermanentProviderID = 0x0000000A
hProvider = 0x00FD51D8
lpfnLineCreateProc = 0x73367C05
lpfnPhoneCreateProc = 0x7336FEC1|<LVL::Special><MASK::0400>
08/27/2008 17:31:34.745 CiscoTSP001.tsp| TSPI_providerEnumDevices()
TSPI_providerEnumDevices returns = 0x00000000
dwNumLines = 0
dwNumPhones = 0|<LVL::Special><MASK::0400>
08/27/2008 17:31:34.745 CiscoTSP001.tsp| TSPI_providerInit()
dwTSPIVersion = 0x00020001
dwPermanentProviderID = 0x0000000A
lpfnCompletionProc = 0x73375DFE|<LVL::Special><MASK::0400>
08/27/2008 17:31:34.745 CiscoTSP001.tsp| TSPI_providerInit()
TSPI_providerInit returns = 0x00000000
dwLineDeviceIDBase = 0x00000008
dwPhoneDeviceIDBase = 0x00000000
dwNumLines = 0
dwNumPhones = 0
lpdwTSPIOptions = 0x00FD51E4|<LVL::Special><MASK::0400>
08/27/2008 17:31:41.335 CiscoTSP001.tsp| TSPI_providerShutdown() After
GlobalTSP->TSPI_providerShutdown()|<LVL::Special><MASK::0400>
08/27/2008 17:31:41.335 CiscoTSP001.tsp| ProviderCloseRequest::Trace
:dwSequenceNumber = 0x00000002|<LVL::Special><MASK::0200>
08/27/2008 17:31:41.335 CiscoTSP001.tsp| ProviderCloseRequest::Trace
dummyHeader.dwLen =28
dummyHeader.dwType =0
dwMagicCookie =0xFFFFDDDD
dwProtocolVersion =0x00090000
dwPDUNumber =9
dwHeaderSize =32
dwFixedSize =4
dwVariableSize =0|<LVL::Special><MASK::0200>
08/27/2008 17:31:41.335 CiscoTSP001.tsp| SendMessage() *ERROR* send()
failed with error 10038.|<LVL::Error><MASK::0001>
08/27/2008 17:31:41.335 CiscoTSP001.tsp|
CCtiInterface::ctiDisconnect() *ERROR* Could not send
ProviderCloseRequest. error=|<LVL::Error><MASK::0001>
---snip---
Can someone point me in the right direction?
Thanks in advance!
regards _Hensley_
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