[cisco-voip] CUCM 6.0.1. - CiscoTSP 6.0 Error

[Wes Sisk]

"Directory login failed - timeout"


Looks like directory authentication is failing.  Is this using AD/LDAP 
authentication?  Make sure the user can login.  I believe all user 
passwords were reset during the upgrade.

Also recall that CM6.x changes some user behavior for CTI.  Users must 
be added to specific groups too enable features such as:
allow CTI control of devices
allow access to ccmuser

setup those.  make sure the user can authentication to 
http://<cm_server>/ccmuser and then see what happens with TSP.

Regards,
Wes

Webmaster - hensleys.de wrote:
> Hi @all ...
>
> we just migrated from CCM 3.3(4) to CUCM 6.0.1.1000-37 and are now 
> facing 1 issue.
>
> Systems: CUCM 6.0.1.1000-37 (appliance) / IPCC Express 5.0 (enhanced)
> Phones: mostly 7960 (100), some 7911 and 7912
>
> CiscoTSP 6.0(0.7) does not work. The old version 3.3 with CCM 3.3 
> worked fine. CTIManager on CUCM is working fine and IPCC runs without 
> problems ... agents can control their phones.
>
> Detailed logs bring up these messages:
> ---snip---
> 08/27/2008 17:31:34.745 CiscoTSP001.tsp| 
> ProviderOpenCompletedEvent::Trace
>        ProviderInfo = 6.0.1.1000-37
>          Description = Directory login failed - timeout
>          bMonitorCallParkDNs = 0
>          dwProviderId = 16780775
>          dwDSCPForCTI2Apps = 0|<LVL::Special><MASK::0200>
> 08/27/2008 17:31:34.745 CiscoTSP001.tsp| 
> ProviderOpenCompletedEvent::qbeTrace
>         dwReason =0x8CCC0075
>         dwSequnceNumber     =1
>         ProviderInfo        ={0x0000004C, 14, 6.0.1.1000-37}
>         dwClientHeartbeat   =0
>         dwServerHeartbeat   =0
>         Description         ={0x0000005A, 33, Directory login failed 
> - timeout}
>         bMonitorCallParkDNs =0
>         dwProviderId        =16780775
>         dwDSCPForCTI2Apps    =0x00000000|<LVL::Special><MASK::0200>
> ---snip---
>
> ---snip---
> 08/27/2008 17:31:34.745 CiscoTSP001.tsp| 
> CQBEHelperBase::ProviderOpen() *ERROR* Provider open failed. 
> result=-1932787595|<LVL::Error><MASK::0001>
> 08/27/2008 17:31:34.745 CiscoTSP001.tsp|   
> TSPI_lineNegotiateTSPIVersion()
>         TSPI_lineNegotiateTSPIVersion returns = 0x00000000
>         TSPI return version = 0x00020001|<LVL::Special><MASK::0400>
> 08/27/2008 17:31:34.745 CiscoTSP001.tsp|   TSPI_providerEnumDevices()
>         dwPermanentProviderID = 0x0000000A
>         hProvider = 0x00FD51D8
>         lpfnLineCreateProc = 0x73367C05
>         lpfnPhoneCreateProc = 0x7336FEC1|<LVL::Special><MASK::0400>
> 08/27/2008 17:31:34.745 CiscoTSP001.tsp|   TSPI_providerEnumDevices()
>         TSPI_providerEnumDevices returns = 0x00000000
>         dwNumLines = 0
>         dwNumPhones = 0|<LVL::Special><MASK::0400>
> 08/27/2008 17:31:34.745 CiscoTSP001.tsp|   TSPI_providerInit()
>         dwTSPIVersion = 0x00020001
>         dwPermanentProviderID = 0x0000000A
>         lpfnCompletionProc = 0x73375DFE|<LVL::Special><MASK::0400>
> 08/27/2008 17:31:34.745 CiscoTSP001.tsp|   TSPI_providerInit()
>         TSPI_providerInit returns = 0x00000000
>         dwLineDeviceIDBase = 0x00000008
>         dwPhoneDeviceIDBase = 0x00000000
>         dwNumLines = 0
>         dwNumPhones = 0
>         lpdwTSPIOptions = 0x00FD51E4|<LVL::Special><MASK::0400>
> 08/27/2008 17:31:41.335 CiscoTSP001.tsp|   TSPI_providerShutdown() 
> After GlobalTSP->TSPI_providerShutdown()|<LVL::Special><MASK::0400>
> 08/27/2008 17:31:41.335 CiscoTSP001.tsp|   ProviderCloseRequest::Trace 
> :dwSequenceNumber = 0x00000002|<LVL::Special><MASK::0200>
> 08/27/2008 17:31:41.335 CiscoTSP001.tsp|   ProviderCloseRequest::Trace
>         dummyHeader.dwLen =28
>         dummyHeader.dwType =0
>         dwMagicCookie =0xFFFFDDDD
>         dwProtocolVersion =0x00090000
>         dwPDUNumber =9
>         dwHeaderSize =32
>         dwFixedSize =4
>         dwVariableSize =0|<LVL::Special><MASK::0200>
> 08/27/2008 17:31:41.335 CiscoTSP001.tsp|   SendMessage() *ERROR* 
> send() failed with error 10038.|<LVL::Error><MASK::0001>
> 08/27/2008 17:31:41.335 CiscoTSP001.tsp| 
> CCtiInterface::ctiDisconnect() *ERROR* Could not send 
> ProviderCloseRequest. error=|<LVL::Error><MASK::0001>
> ---snip---
>
> Can someone point me in the right direction?
>
> Thanks in advance!
>
> regards _Hensley_
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