[cisco-voip] CUCM 6.0.1. - CiscoTSP 6.0 Error

[Webmaster - hensleys.de]

Hi Wes,

thx for yor answer .. forgot to mention that i already searched cisco, 
google and vo-ip lists / boards and did everything mentioned there and 
like you said in your answer.

CUCM is AD (2003) integratet and users can login to ccmuser with their 
AD credentials.

Also users are in group "CCMEnduser Administration" and "allow CTI". 
Phones have "allow control from CTI" enabled, lines have "allow control 
from CTI" enabled. Still the line won't show up when i try to use 
"dialer" or something like that.

To cut out firewall problems i placed one test pc in our voice vlan and 
tried ... still same error. :( I changed the user / pwd in TSP config to 
some that does not exist to check if i get a new error but still the 
same messages appear in logs.

regards _Hensley_

Wes Sisk schrieb:
> "Directory login failed - timeout"
> 
> 
> Looks like directory authentication is failing.  Is this using AD/LDAP 
> authentication?  Make sure the user can login.  I believe all user 
> passwords were reset during the upgrade.
> 
> Also recall that CM6.x changes some user behavior for CTI.  Users must 
> be added to specific groups too enable features such as:
> allow CTI control of devices
> allow access to ccmuser
> 
> setup those.  make sure the user can authentication to 
> http://<cm_server>/ccmuser and then see what happens with TSP.
> 
> Regards,
> Wes
> 
> Webmaster - hensleys.de wrote:
>> Hi @all ...
>>
>> we just migrated from CCM 3.3(4) to CUCM 6.0.1.1000-37 and are now 
>> facing 1 issue.
>>
>> Systems: CUCM 6.0.1.1000-37 (appliance) / IPCC Express 5.0 (enhanced)
>> Phones: mostly 7960 (100), some 7911 and 7912
>>
>> CiscoTSP 6.0(0.7) does not work. The old version 3.3 with CCM 3.3 
>> worked fine. CTIManager on CUCM is working fine and IPCC runs without 
>> problems ... agents can control their phones.
>>
>> Detailed logs bring up these messages:
>> ---snip---
>> 08/27/2008 17:31:34.745 CiscoTSP001.tsp| 
>> ProviderOpenCompletedEvent::Trace
>>        ProviderInfo = 6.0.1.1000-37
>>          Description = Directory login failed - timeout
>>          bMonitorCallParkDNs = 0
>>          dwProviderId = 16780775
>>          dwDSCPForCTI2Apps = 0|<LVL::Special><MASK::0200>
>> 08/27/2008 17:31:34.745 CiscoTSP001.tsp| 
>> ProviderOpenCompletedEvent::qbeTrace
>>         dwReason =0x8CCC0075
>>         dwSequnceNumber     =1
>>         ProviderInfo        ={0x0000004C, 14, 6.0.1.1000-37}
>>         dwClientHeartbeat   =0
>>         dwServerHeartbeat   =0
>>         Description         ={0x0000005A, 33, Directory login failed 
>> - timeout}
>>         bMonitorCallParkDNs =0
>>         dwProviderId        =16780775
>>         dwDSCPForCTI2Apps    =0x00000000|<LVL::Special><MASK::0200>
>> ---snip---
>>
>> ---snip---
>> 08/27/2008 17:31:34.745 CiscoTSP001.tsp| 
>> CQBEHelperBase::ProviderOpen() *ERROR* Provider open failed. 
>> result=-1932787595|<LVL::Error><MASK::0001>
>> 08/27/2008 17:31:34.745 CiscoTSP001.tsp|   
>> TSPI_lineNegotiateTSPIVersion()
>>         TSPI_lineNegotiateTSPIVersion returns = 0x00000000
>>         TSPI return version = 0x00020001|<LVL::Special><MASK::0400>
>> 08/27/2008 17:31:34.745 CiscoTSP001.tsp|   TSPI_providerEnumDevices()
>>         dwPermanentProviderID = 0x0000000A
>>         hProvider = 0x00FD51D8
>>         lpfnLineCreateProc = 0x73367C05
>>         lpfnPhoneCreateProc = 0x7336FEC1|<LVL::Special><MASK::0400>
>> 08/27/2008 17:31:34.745 CiscoTSP001.tsp|   TSPI_providerEnumDevices()
>>         TSPI_providerEnumDevices returns = 0x00000000
>>         dwNumLines = 0
>>         dwNumPhones = 0|<LVL::Special><MASK::0400>
>> 08/27/2008 17:31:34.745 CiscoTSP001.tsp|   TSPI_providerInit()
>>         dwTSPIVersion = 0x00020001
>>         dwPermanentProviderID = 0x0000000A
>>         lpfnCompletionProc = 0x73375DFE|<LVL::Special><MASK::0400>
>> 08/27/2008 17:31:34.745 CiscoTSP001.tsp|   TSPI_providerInit()
>>         TSPI_providerInit returns = 0x00000000
>>         dwLineDeviceIDBase = 0x00000008
>>         dwPhoneDeviceIDBase = 0x00000000
>>         dwNumLines = 0
>>         dwNumPhones = 0
>>         lpdwTSPIOptions = 0x00FD51E4|<LVL::Special><MASK::0400>
>> 08/27/2008 17:31:41.335 CiscoTSP001.tsp|   TSPI_providerShutdown() 
>> After GlobalTSP->TSPI_providerShutdown()|<LVL::Special><MASK::0400>
>> 08/27/2008 17:31:41.335 CiscoTSP001.tsp|   ProviderCloseRequest::Trace 
>> :dwSequenceNumber = 0x00000002|<LVL::Special><MASK::0200>
>> 08/27/2008 17:31:41.335 CiscoTSP001.tsp|   ProviderCloseRequest::Trace
>>         dummyHeader.dwLen =28
>>         dummyHeader.dwType =0
>>         dwMagicCookie =0xFFFFDDDD
>>         dwProtocolVersion =0x00090000
>>         dwPDUNumber =9
>>         dwHeaderSize =32
>>         dwFixedSize =4
>>         dwVariableSize =0|<LVL::Special><MASK::0200>
>> 08/27/2008 17:31:41.335 CiscoTSP001.tsp|   SendMessage() *ERROR* 
>> send() failed with error 10038.|<LVL::Error><MASK::0001>
>> 08/27/2008 17:31:41.335 CiscoTSP001.tsp| 
>> CCtiInterface::ctiDisconnect() *ERROR* Could not send 
>> ProviderCloseRequest. error=|<LVL::Error><MASK::0001>
>> ---snip---
>>
>> Can someone point me in the right direction?
>>
>> Thanks in advance!
>>
>> regards _Hensley_
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