[cisco-voip] Elevator Phone

Fri Aug 29 04:39:50 EDT 2008

Have you logged a tac case?
Got to be a reason for it. Even if you still cant get it to work, at least
you can tell the cust a decent explanation.

Cheers,

Tim.

On 8/28/08, Adam Blomfield <adman at adman.net> wrote:
>
> Yeah, it would be one thing if you could explain it, but then the customer
> asks "why does a $150 ATA work, but a $5395 VG224 doesn't?" and your only
> answer is "I don't know" that's a bad situation.
>
> -Adam
>
> On Thu, Aug 28, 2008 at 3:20 PM, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:
>
>>  that's just sad.
>>
>> Lelio
>>
>> --------------------------------------------------------------------------------
>> Lelio Fulgenzi, B.A.
>> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
>> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
>> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>> ...seen on a Geek Squad patch cord: "While it is the same length, this 7'
>> crossover cable
>> is not regulation issue for most competitive Manhattan double dutch
>> leagues.
>>
>>  ----- Original Message -----
>> *From:* Adam Blomfield <adman at adman.net>
>>   *To:* Lelio Fulgenzi <lelio at uoguelph.ca>
>> *Cc:* cisco-voip <cisco-voip at puck.nether.net>
>> *Sent:* Thursday, August 28, 2008 4:19 PM
>> *Subject:* Re: [cisco-voip] Elevator Phone
>>
>>
>> It's sitting on top of the VG224 - both of them are probably less than
>> 50ft of cable away from the elevator call boxes.
>>
>> -Adam
>>
>> On Thu, Aug 28, 2008 at 2:24 PM, Lelio Fulgenzi <lelio at uoguelph.ca>wrote:
>>
>>>  how close is the ATA to the elevator? could it be a line driver issue?
>>> viking sells some line drivers that might be useful.
>>>
>>> Lelio
>>>
>>> --------------------------------------------------------------------------------
>>> Lelio Fulgenzi, B.A.
>>> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
>>> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
>>> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>>> ...seen on a Geek Squad patch cord: "While it is the same length, this 7'
>>> crossover cable
>>> is not regulation issue for most competitive Manhattan double dutch
>>> leagues.
>>>
>>>   ----- Original Message -----
>>> *From:* Adam Blomfield <adman at adman.net>
>>> *Cc:* cisco-voip <cisco-voip at puck.nether.net>
>>> *Sent:* Thursday, August 28, 2008 3:19 PM
>>> *Subject:* Re: [cisco-voip] Elevator Phone
>>>
>>>
>>> FYI I never could make it work on a VG224, but it worked fine on an
>>> ATA186.
>>>
>>> -Adam
>>>
>>> On Wed, Aug 27, 2008 at 12:59 PM, Adam Blomfield <adman at adman.net>wrote:
>>>
>>>> I actually believe that the VG224 defaults to high idle voltage. I have
>>>> not been able to come up with anything that will makes this work off the
>>>> VG224. I compared a debug of a call from the elevator phone that was
>>>> disconnected to a call from my buttset that went through just fine. There
>>>> are no differences between them. For some reason the elevator device is not
>>>> liking the line and disconnecting itself, but nothing I have changed (idle
>>>> voltage, output attenuation, input gain and a bunch of other miscellaneous
>>>> stuff) has made any difference. I'm going to bring an ATA tomorrow to see if
>>>> that makes any difference.
>>>>
>>>> Thanks to everyone who has made suggestions!
>>>>
>>>> -Adam
>>>>
>>>>   On Wed, Aug 27, 2008 at 11:55 AM, Biffle, Gerrad <
>>>> Gerrad.Biffle at greensboro-nc.gov> wrote:
>>>>
>>>>
>>>>>    The "idle-voltage high" is a great suggestion.  We've had a lot of
>>>>> luck with 12.4(15)T3 on our VG224s – no troubles to speak of.
>>>>>
>>>>>
>>>>>
>>>>> *From:* cisco-voip-bounces at puck.nether.net [mailto:
>>>>> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Carroll, Barry
>>>>> *Sent:* Wednesday, August 27, 2008 12:13 PM
>>>>> *To:* Adam; Ocampo, Walter
>>>>>
>>>>> *Cc:* cisco-voip
>>>>> *Subject:* Re: [cisco-voip] Elevator Phone
>>>>>
>>>>>
>>>>>
>>>>> Adam,
>>>>>
>>>>>
>>>>>
>>>>> On the voice-port, try adding the 'idle-voltage high' command.  I've
>>>>> experienced the same symptoms with elevator phones and intercoms and that
>>>>> command resolved the issue.
>>>>>
>>>>>
>>>>>
>>>>> Thanks,
>>>>>
>>>>> -Barry
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* cisco-voip-bounces at puck.nether.net [mailto:
>>>>> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Adam
>>>>> *Sent:* Wednesday, August 27, 2008 7:15 AM
>>>>> *To:* Ocampo, Walter
>>>>> *Cc:* cisco-voip
>>>>> *Subject:* Re: [cisco-voip] Elevator Phone
>>>>>
>>>>>
>>>>>
>>>>> Walter,
>>>>>
>>>>> The VG224 is running 12.4(9)T7. The calls are staying on campus, so I
>>>>> can't debug it at the PSTN gateway. If I use an analog handset at the
>>>>> location it works just fine - it appears to be an issue with the elevator
>>>>> phone unit itself. I don't know if the phone is not detecting the ringing or
>>>>> something like that. I'm going to head back over to it in a few minutes to
>>>>> try some more hands on troubleshooting.
>>>>>
>>>>> Thanks,
>>>>> Adam
>>>>>
>>>>> On Wed, Aug 27, 2008 at 9:00 AM, Ocampo, Walter <WOCAMPO at broward.org>
>>>>> wrote:
>>>>>
>>>>> Hi Adam,
>>>>>
>>>>> How is the Port? It is up?,
>>>>>
>>>>> Do you the see the port unhook when they are dialing?I
>>>>>
>>>>> Also, try to make a call out to the PSTN and do a debug in the gateway
>>>>> to see if you are getting the numbers?
>>>>>
>>>>> What version are you running in the VG224?
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* cisco-voip-bounces at puck.nether.net [mailto:
>>>>> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Adam
>>>>> *Sent:* Wednesday, August 27, 2008 9:14 AM
>>>>> *To:* cisco-voip
>>>>> *Subject:* [cisco-voip] Elevator Phone
>>>>>
>>>>>
>>>>>
>>>>> I have a couple of elevator phones connected to a VG224 gateway that do
>>>>> not want to work. When you hit the call button they pick up the line and
>>>>> dial digits, but after a couple of seconds they disconnect. Other elevator
>>>>> units on campus work, but there is a combination of elevators manufacturers
>>>>> and phone models. I unfortunately do not have the make and model of the
>>>>> phones that don't work in front on me. Any suggestions? The VG224 gateways
>>>>> are MGCP controlled.
>>>>>
>>>>> Thanks,
>>>>> Adam
>>>>>
>>>>>
>>>>>  ------------------------------
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>>>>> _______________________________________________
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>>>>>
>>>>
>>>>
>>>
>>>
>>>
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>>
>>
>>
>
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