[cisco-voip] Shared lines and Line button light on7941/7961/etc phones

[Mike Lydick]

Thats a clearer description. I don't believe that information will be
available on a standard phone setup. I if all phones have enough lines you
could change the call coverage. Have subsequent calls roll to line 2,3...
have those line shared among the phones.

On Fri, Aug 29, 2008 at 4:35 AM, Tim Smith <thsglobal at gmail.com> wrote:

> Hi Guys,
>
> I cant see how this would work with 3 lines.
> You only have one appearance of the shared line on your phone. How would
> you tell which appearance is in use.
>
> A couple of other options that may work...
> How about a broadcast hunt group and BLF's?
> I know you said you dont want to park the calls.. but a directed park slot
> might work nicely for this.
>
> As a side note.. I found MLPP settings interfered with line status of
> shared lines. This was in 4.1(3)sr4d. Not sure if it has been fixed, never
> logged a case on it. Transfer from secretary to boss.. boss's line status
> was not reflected on the secretary set. Disabled MLPP as workaround and it
> fixed it. (Not useful if you use MLPP) :)
>
> Cheers,
>
> Tim.
>
> On 8/29/08, Erick Bergquist <erickbee at gmail.com> wrote:
>>
>> Well,
>>
>> Lets say.. extension 1000 is shared across 3 phones
>>
>> Phone A is talking on line 1000
>> Phone B's line button is red for 1000 (has no active call)
>> Phone C's line button is red for 1000 (has no active call)
>>
>> User on Phone A is still on a call, a new call comes to 1000 and Phone
>> B picks it up.
>> Now their phone LCD display shows the info for the call they are on,
>> and the line button lamp is green
>>
>> I could not find a way on the LCD to see if the other call was still
>> active on Phone A or not. The caller is wanting to talk to person with
>> Phone A but is waiting for person A to become available while on
>> person B's phones waiting.
>>
>> This is an issue for shared lines in general across this environment,
>> not just this boss/receptionist example.
>>
>>
>>
>> On Thu, Aug 28, 2008 at 8:39 PM, Mike Lydick <mike.lydick at gmail.com>
>> wrote:
>> > If I understand  your question, Line state can be viewed on the shared
>> line
>> > in the LCD. The icons change based on the line state. Alternatively
>> > Attendant console does show line state when setup properly.
>> >
>> > On Thu, Aug 28, 2008 at 8:52 PM, Jason Aarons (US)
>> > <jason.aarons at us.didata.com> wrote:
>> >>
>> >> I usually think of this as as the 'camp on' feature that we wish
>> Attendant
>> >> Console had.  I hear ARC Console is great at this and more…-jason
>> >>
>> >>
>> >>
>> >> From: cisco-voip-bounces at puck.nether.net
>> >> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Justin
>> Steinberg
>> >> Sent: Thursday, August 28, 2008 7:57 PM
>> >> To: Erick Bergquist
>> >> Cc: cisco-voip at puck.nether.net
>> >> Subject: Re: [cisco-voip] Shared lines and Line button light
>> >> on7941/7961/etc phones
>> >>
>> >>
>> >>
>> >> try disabling privacy on the three phones?
>> >>
>> >> On Thu, Aug 28, 2008 at 7:26 PM, Erick Bergquist <erickbee at gmail.com>
>> >> wrote:
>> >>
>> >> Hi,
>> >>
>> >> I think this is a limitation of the system, but thought I'd ask
>> anyway....
>> >>
>> >> Call Manager 6.1 , have shared line on 3 phones and when someone else
>> >> on a call on the extension on the other phone, the line button shows
>> >> as red on phones with out a call on them. When a second call comes in
>> >> to that shared line and someone else picks it up, the line button
>> >> changes to green because they are on the call on their phone. But,
>> >> they are wanting to tell when the other person is on the phone or not
>> >> while they have someone else waiting on the line for them to become
>> >> free. But the line button lamp shows green because they have an active
>> >> call on it waiting for the other person to become free.
>> >>
>> >> So, the office setup is like, 2 receptionists and then the boss in a
>> >> closed office. The boss can answer the calls to on the shared line to.
>> >> The receptionists answer the calls a majority of time and then tell
>> >> the boss they have a call and they put the shared line on hold and the
>> >> boss picks it up off of hold.  They don't want to park the call or
>> >> transfer the call to another number.
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>> >>
>> >>
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>> >
>> >
>> > --
>> > Best Regards,
>> >
>> > Mike Lydick
>> >
>> >
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>


-- 
Best Regards,

Mike Lydick
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