[cisco-voip] installing PCA on Cisco Unity 5.0

[O'Donovan, Kevin (ITD)]

Hi Pat,

I have asked the vendor for exact issues as well as asked others what
they need but I feel since it is Friday before Labor Day weekend I may
have to wait until Tuesday. 

FYI, I'm not at the site. Here's what I do know, I was told by people at
the site that PCA is installed but there are grayed out options on the
PCA GUI and all the PCA functionality needs to be active in order to do
full accessibility testing. 

My guess is PCA was installed but not fully activated for some reason. 

I guess I am asking if there's anything I can do without the Unity
disks? 

 

I'll update this with any info as soon as I get it.

 

Thanks for your help

-Kevin

 

 

________________________________

From: pat at wcyv.com [mailto:pat at wcyv.com] On Behalf Of Pat Hayes
Sent: Thursday, August 28, 2008 9:16 PM
To: O'Donovan, Kevin (ITD)
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] installing PCA on Cisco Unity 5.0

 

PCA gets installed as part of Unity, so there isn't a separate install
procedure for it. That said, there are procedures for reloading some of
the PCA components (tomcat, etc) in the troubleshooting doc, not sure if
that's what you're after:

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/troubleshooting/g
uide/ex/5xcutsg170e.html

what is the exact feature you are trying to use/test, and what happens
when you do it?

On Thu, Aug 28, 2008 at 3:55 PM, O'Donovan, Kevin (ITD)
<Kevin.O'Donovan at state.ma.us <mailto:Kevin.O%27Donovan at state.ma.us> >
wrote:

Hello folks,
I have to update a Unity 5.0 server for an accessibility lab that was
set up by our Cisco vendor. An different vendor could not fully test
their accessibility with Cisco because they said PCA was not installed. 
the Cisco vendor came back to install PCA and add the ENX language but
they only installed 1 out of 4 options for the PCA. Also, the ENX
language was added and is available to subscribers.
The accessibility vendor came back and said he could not test TTY
because although PCA was installed it was not complete and he could not
continue.
At this time I have been tasked with making sure the lab is set up so
vendors can fully test TTY. 
I have been given the login usernames and passwords for all logins but I
don't have any disks. I know I need the disks to add PCA and the ENX
language since it's basically a new install. Will I also need disks to
add the remaining PCA functionality? Is there a licensing issue with a
total PCA install? 

I want to know what I need to accomplish my task. Here is some
additional info.  
CUCM 6.1 and Unity 5.0 are working together properly. Calls are coming
and going and vmail is working.
The Cisco setup is voice mail only - no unified messaging. 

Let me know if you need any more information. 
Thanks for your help in advance.

Kevin

 

 


_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20080829/357b4022/attachment.html>