[cisco-voip] installing PCA on Cisco Unity 5.0

[O'Donovan, Kevin (ITD)]

Hi Ed,

I think so. I didn't do the actual accessibility testing but I did
suggest using the admin account to make sure it wasn't a CoS issue. I
can only say they still reported they couldn't conduct all the tests for
the same reason. 

You are correct though, the testing needs to be done in as real an
environment as possible. So CoS is important since real users will be
the real test when it's live.  

 

Thanks

Kevin

 

________________________________

From: Ed Leatherman [mailto:ealeatherman at gmail.com] 
Sent: Friday, August 29, 2008 11:33 AM
To: O'Donovan, Kevin (ITD)
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] installing PCA on Cisco Unity 5.0

 

I haven't used Unity 5 yet so this might not even be valid, but does the
user account they are accessing PCA with have the proper class of
service that includes whatever features they are trying to use?

On Fri, Aug 29, 2008 at 11:27 AM, O'Donovan, Kevin (ITD)
<Kevin.O'Donovan at state.ma.us <mailto:Kevin.O%27Donovan at state.ma.us> >
wrote:

Hi Pat,

I have asked the vendor for exact issues as well as asked others what
they need but I feel since it is Friday before Labor Day weekend I may
have to wait until Tuesday. 

FYI, I'm not at the site. Here's what I do know, I was told by people at
the site that PCA is installed but there are grayed out options on the
PCA GUI and all the PCA functionality needs to be active in order to do
full accessibility testing. 

My guess is PCA was installed but not fully activated for some reason. 

I guess I am asking if there's anything I can do without the Unity
disks? 

 

I'll update this with any info as soon as I get it.

 

Thanks for your help

-Kevin

 

 

________________________________

From: pat at wcyv.com [mailto:pat at wcyv.com] On Behalf Of Pat Hayes
Sent: Thursday, August 28, 2008 9:16 PM
To: O'Donovan, Kevin (ITD)
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] installing PCA on Cisco Unity 5.0

 

 




-- 
Ed Leatherman
Assistant Director, Voice Services
West Virginia University
Telecommunications and Network Operations

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