[cisco-voip] installing PCA on Cisco Unity 5.0

[Jason Aarons (US)]

Sounds like the Class of Service needs to be configured and assigned to that user(s).

 

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ed Leatherman
Sent: Friday, August 29, 2008 11:33 AM
To: O'Donovan, Kevin (ITD)
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] installing PCA on Cisco Unity 5.0

 

I haven't used Unity 5 yet so this might not even be valid, but does the user account they are accessing PCA with have the proper class of service that includes whatever features they are trying to use?

On Fri, Aug 29, 2008 at 11:27 AM, O'Donovan, Kevin (ITD) <Kevin.O'Donovan at state.ma.us <mailto:Kevin.O%27Donovan at state.ma.us> > wrote:

Hi Pat,

I have asked the vendor for exact issues as well as asked others what they need but I feel since it is Friday before Labor Day weekend I may have to wait until Tuesday. 

FYI, I'm not at the site. Here's what I do know, I was told by people at the site that PCA is installed but there are grayed out options on the PCA GUI and all the PCA functionality needs to be active in order to do full accessibility testing. 

My guess is PCA was installed but not fully activated for some reason. 

I guess I am asking if there's anything I can do without the Unity disks? 

 

I'll update this with any info as soon as I get it.

 

Thanks for your help

-Kevin

 

 

________________________________

From: pat at wcyv.com [mailto:pat at wcyv.com] On Behalf Of Pat Hayes
Sent: Thursday, August 28, 2008 9:16 PM
To: O'Donovan, Kevin (ITD)
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] installing PCA on Cisco Unity 5.0

 

 




-- 
Ed Leatherman
Assistant Director, Voice Services
West Virginia University
Telecommunications and Network Operations



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