[cisco-voip] Nice recording Integration

Tim Smith thsglobal at gmail.com
Wed Jul 2 13:16:16 EDT 2008


Hi,

First thing I would do is upgrade to CUCM 6.1(2)

It has fix for 2 known bugs that will break NICE with extension mobility.

Sorry dont have the bug ID's handy. The bugs are to do with the TSP no
detecting your extension mobility login / logouts.

Cheers,

Tim

On Wed, Jul 2, 2008 at 5:56 PM, Lemon <lemon at lemon.za.net> wrote:

> Hi,
>
> Running CUCM 6.1.1.2000-3 with Extension Mobility and are trying to
> integrate with Nice recording. We also integrate with Active
> Directory, so had the Nice user setup as an end user and associated
> all the phones that we want to record. Problem is that on three phones
> are being recorded.
>
> Anyone seen/done this before?
>
> thnx
> charl
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>
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