[cisco-voip] IPCCX Agent Call Recording ?

[Ed Leatherman]

Premium licensing with IPCC 4 should give you ad hoc recording... and that
sounds like exactly what you are looking for. The button however is not
there by default i dont think, someone had to put it there using desktop
administrator.

I would take a look at the CAD installation guide out on cisco.com,
especially the "Monitoring Requirements" section as a place to start.
There's a laundry list of things you have to do to get it working. the
device configs for the Phones all have to be set to Allow PC voice VLAN
access or SPAN voice vlan to data vlan (don't remember exact parameters
names)... I always forget that step.

i would have to dig up my notes at work for more info.

On Mon, Jun 9, 2008 at 4:20 PM, TechGuy <techguy at gmail.com> wrote:

> Running IPCCX Premium 4.0(5)_Build042
>
> IPCC Express 4.0 Cisco Agent Desktop 6.1(5) (Premium Version)
>
> Build 6.1.4.5
>
>
> From the Agent Desktop there is a Start Record and Stop Record button.
> Agent Desktop is running on PC that is connected to the back of the IP
> Phone.
>
> Are those record buttons standard?  Or is that custom?  Can't seem to get
> agent recording to work but honestly I can't find a whole lot on it.  I see
> a good bit of info regarding recording from the supervisor desktop and all
> the various things like ensuring SPAN ports and what not.
>
> Figured it would be a little easier approaching it from the Agent Desktop,
> but maybe not.
>
> Starting to think the VTGO Advanced softphone would be a cheaper option to
> allow a few users to record calls occasionally but who knows.
>
> Any advice or input would be appreciated.  The issue boils down to having
> about 5 people in a certain department with IP Phones who would like the
> ability to record calls due to the work they do.  They don't want to record
> everything just on demand kind of recording.
>
> Since we have some available licensing for our IPCCX thought that might be
> an option.  I have used Cistera products at another place but that stuff is
> so expensive for such basic needs.
>
>
>
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>


-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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