[cisco-voip] IPCCX Agent Call Recording ?

[Scott Voll]

Unity live record?  maybe that could do it.  they just need to conference in
the extension.

Scott

On Mon, Jun 9, 2008 at 1:20 PM, TechGuy <techguy at gmail.com> wrote:

> Running IPCCX Premium 4.0(5)_Build042
>
> IPCC Express 4.0 Cisco Agent Desktop 6.1(5) (Premium Version)
>
> Build 6.1.4.5
>
>
> From the Agent Desktop there is a Start Record and Stop Record button.
> Agent Desktop is running on PC that is connected to the back of the IP
> Phone.
>
> Are those record buttons standard?  Or is that custom?  Can't seem to get
> agent recording to work but honestly I can't find a whole lot on it.  I see
> a good bit of info regarding recording from the supervisor desktop and all
> the various things like ensuring SPAN ports and what not.
>
> Figured it would be a little easier approaching it from the Agent Desktop,
> but maybe not.
>
> Starting to think the VTGO Advanced softphone would be a cheaper option to
> allow a few users to record calls occasionally but who knows.
>
> Any advice or input would be appreciated.  The issue boils down to having
> about 5 people in a certain department with IP Phones who would like the
> ability to record calls due to the work they do.  They don't want to record
> everything just on demand kind of recording.
>
> Since we have some available licensing for our IPCCX thought that might be
> an option.  I have used Cistera products at another place but that stuff is
> so expensive for such basic needs.
>
>
>
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