[cisco-voip] 7971 Softkey Template - Shared Lines

[James Buchanan]

Actually, SR5d has several issues with this series of phones
(7941,7961,7971, and higher). Go to SR6 at least, but SR7 is the latest
and I've installed that with no issues.

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jonathan
Charles
Sent: Saturday, June 14, 2008 12:15 PM
To: Corder, Rebecca J
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] 7971 Softkey Template - Shared Lines

Do they see the same behavior if they are on a line that is on the
phone (not the sidecar)?

My first impression is buggy firmware (devpack it); second is a CCM
bug, but that is unlikely as that SR is running everywhere




Jonathan

On Fri, Jun 13, 2008 at 8:09 AM, Corder, Rebecca J
<rjcorder at bechtel.com> wrote:
> Anyone heard or seen this scenario?
>
>
>
> I have a few receptionists that have a 7971 model phone. ON this phone
they
>
> houses a side car and that has 10 lines distributed from the phone to
the
> side car.
>
> These lines she covers for upper exec level personnel.
>
>
>
> THE ISSUE - She places a call on an executives line to an outside
number,
> from the line on
>
> her phone. After the call was connected she had no hold button
available for
> her to put
>
> the call on hold so the executive in his office, on his phone, could
pick up
> and resume
>
> the call. This has happened many times with not just the hold feature
being
> available but
>
> ALL FEATURES but end call available. This also happens on other
executives
> lines and not
>
> just this one - they all have a 7971. I just used this one as an
example.
>
>
>
> WHAT THEY SEE ON THE SCREEN:
>
> It has a Redial, New Call, and CFwdALL - they are not even on a call.
These
> features are for when
>
> you are on hook. So it almost looks like you are not even using the
shared
> line and dont
>
> receive the features for being off hook and connected
>
>
>
> The executives phone is also a 7971 with only his line on the phone.
This
> number is being
>
> shared by 4 other phones also and each other phone has this same issue
from
> time to time.
>
> Is there some kind of limitation to how many shared lines that could
be
> causing this? How
>
> can we make her shared line call out as if it was a normal phone with
these
> options??
>
>
>
> The device load on both of these phones is SCCP70.8-0-4SR3S and it is
the
> standard 7971
>
> sccp phone template.
>
>
>
> Our softkey template has the HOLD and transfer feature in our
CONNECTED call
> state.
>
>
>
> There are alot of line sharing also between several people here. I can
> provide how they
>
> are setup and who shares what lines if needed. Please let me know what
else
> I need to do.
>
>
>
> CM Version is 4.1(3)sr5d
>
>
>
>
>
>
>
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>
>
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