[cisco-voip] Unity Delayed Delivery Voicemails

[Jay Pearson]

Hey there,

 

 I have seen this type of thing happen in an "unstable" Microsoft network.
Meaning sometimes the connections between the cisco applications like Unity
and microsoft exchange go down, or systems are being restarted. The key for
looking into this is to ensure that those people in charge of the Microsoft
systems let you know if they are going through a patching process, or are
restarting their servers for any reasons.

 

 The other explination for this type of behaviour is if you are using Unity
systems in failover pairs. You might want to check if you have had any sync
problems if you are using failover pairs. 

 

Jay Pearson

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Todd Franklin
Sent: Monday, June 16, 2008 14:12
To: Scott Voll
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Unity Delayed Delivery Voicemails

 

Thanks Scott.  The 'failed' folder is empty.

The event logs are pretty 'uneventful' (sorry couldn't help myself).  The
Application log just has a fair amount of housecleaning stuff, and the
System log is pretty boring too, only an occasional W32Time event that says
this:

This Machine is a PDC of the domain at the root of the forest. Configure to
sync from External time source using the net command,  'net time
/setsntp:<server name>'. 

Any other ideas of where to look?  I am going to take a look at CCM, see if
it logged any downages (since they are on the same switch, maybe CCM is a
little more sensitive and has a little something to further my
investigation).



On Mon, Jun 16, 2008 at 1:45 PM, Scott Voll <svoll.voip at gmail.com> wrote:

could be a connection between exchange and Unity went down then it's come
back and trying to reconnect and put those delayed VMs(while the connection
was down) back into the users box now.

 

Check the  \\unityServer\d$\CommServer\UnityMTA\Failed and see if you still
have stuff there.  then go back into your event logs and see what happened.

 

at least that's where I would start.

 

Scott



 

On Mon, Jun 16, 2008 at 10:28 AM, Todd Franklin <toddnh65 at gmail.com> wrote:

I don't know what to make of this, because it hasn't happened to me.

But I had one user say he checked his voicemail at 9AM, and he had 2
voicemails from around 8AM.  So he listened to them and deleted them.  He
then came back in the office at 11AM, and he had 8 voicemails, all from the
PREVIOUS day.  Now another user is saying the same thing happened to her
today....has anyone heard of this??

Todd

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