[cisco-voip] Unity Delayed Delivery Voicemails

[Pat Hayes]

With some basics tests, you can at least narrow down where the delay is 
happening. The easiest thing to check (once you've enabled it :-) ) is 
Exchange Message Tracking. When does it show the message is received? If 
it is delayed, you're looking at a problem with Unity connecting to 
Exchange, if not, Unity is off the hook.

If message tracking shows it arriving on time, but being delivered to 
the user late, then that is of course an exchange problem. If it shows 
delivery at the proper time, then it might be time to start confirming 
people's stories. Most times in this sort of scenario, it is really just 
delayed MWI, it'd be relatively unlikely for message tracking to show a 
message delivered at time X, but have it not available to the user/Unity 
for another hour or two.

-Pat

Todd Franklin wrote:
> Thanks Scott.  The 'failed' folder is empty.
> 
> The event logs are pretty 'uneventful' (sorry couldn't help myself).  
> The Application log just has a fair amount of housecleaning stuff, and 
> the System log is pretty boring too, only an occasional W32Time event 
> that says this:
> 
> This Machine is a PDC of the domain at the root of the forest. Configure 
> to sync from External time source using the net command,  'net time 
> /setsntp:<server name>'.
> 
> Any other ideas of where to look?  I am going to take a look at CCM, see 
> if it logged any downages (since they are on the same switch, maybe CCM 
> is a little more sensitive and has a little something to further my 
> investigation).
> 
> 
> On Mon, Jun 16, 2008 at 1:45 PM, Scott Voll <svoll.voip at gmail.com 
> <mailto:svoll.voip at gmail.com>> wrote:
> 
>     could be a connection between exchange and Unity went down then it's
>     come back and trying to reconnect and put those delayed VMs(while
>     the connection was down) back into the users box now.
>      
>     Check the  \\unityServer\d$\CommServer\UnityMTA\Failed and see if
>     you still have stuff there.  then go back into your event logs and
>     see what happened.
>      
>     at least that's where I would start.
>      
>     Scott
> 
> 
>      
>     On Mon, Jun 16, 2008 at 10:28 AM, Todd Franklin <toddnh65 at gmail.com
>     <mailto:toddnh65 at gmail.com>> wrote:
> 
>         I don't know what to make of this, because it hasn't happened to me.
> 
>         But I had one user say he checked his voicemail at 9AM, and he
>         had 2 voicemails from around 8AM.  So he listened to them and
>         deleted them.  He then came back in the office at 11AM, and he
>         had 8 voicemails, all from the PREVIOUS day.  Now another user
>         is saying the same thing happened to her today....has anyone
>         heard of this??
> 
>         Todd
> 
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