[cisco-voip] Fwd: CUPS 6.0 and UCCM 6.1

Voice Noob voicenoob at gmail.com
Tue Jun 17 17:10:08 EDT 2008 

---------- Forwarded message ----------
From: Voice Noob <voicenoob at gmail.com>
Date: Mon, Feb 18, 2008 at 12:37 PM
Subject: Re: [cisco-voip] CUPS 6.0 and UCCM 6.1
To: Bill Talley <billt at aos5.com>
Cc: Justin Steinberg <jsteinberg at gmail.com>, cisco-voip at puck.nether.net,
"Matt Slaga (US)" <Matt.Slaga at us.didata.com>, Motivator77 at gmx.de


So does anyone have any input on using the CUPC client with outlook? The
"integration" is not very impressive so far in comparison to the OCS client.
I can not see presence information from within outlook and I can not dial
from the global address list. When I am in outlook and I click on the place
call icon it asks me for a phone number. Shouldn't it read this information
from the directory? I have all of that information in the directory. If I
save the user as a local contact it will dial correctly without asking me
for a phone number. I can't see having to save every user from the GAL as a
local contact. What if the information changes? It will not get updated
locally.

Also is there a way to get the client to use the user name and password of
the currently signed on user instead of having to input it? I know I can
save the password but if the user changes the password they will need to log
back in. What about getting the program to always run in the system tray. So
that if a user clicks the X in the top right hand corner it does not close
the program but sends it to the system tray.

Is anyone else using this in a production environment?

  On Feb 15, 2008 1:42 PM, Voice Noob <voicenoob at gmail.com> wrote:

> I am now using the CUPC client. I have the outlook plugin installed. When I
> get a new e-mail and I click it to call the person it is asking me for the
> number. Shouldn't it pull this information from Active direcotry? If I add
> them as a contact and put in all of the information it works fine but I
> don't think I should have to add every user from the GAL to the local
> contact's in outlook.
>
>
> On Tue, Feb 5, 2008 at 3:40 PM, Bill Talley <billt at aos5.com> wrote:
>
>>  You should be able to get most of the functionality you're looking for
>> with CUPC, the exception being collaboration which requires Meeting Place or
>> Meeting Place Express.
>>
>> IM support is included, as is voicemail integration.
>>
>> With the CUPC Outlook plug-in you can call a contact from the contacts
>> list, email listing, or within an email.  Exchange integration is also
>> supported for Presence status.  I believe at some point down the line Cisco
>> will also include calendaring support for call routing decisions/follow-me
>> type functionality based on calendar events.
>>
>> We are using all of the features above, along with Meeting Place
>> integration for video and web collaboration, in production with CUPC
>> 1.2.2, CUPS 6.0(1), UCM 6.0(1) and Exchange 2007.
>>
>>  ------------------------------
>>  *From:* cisco-voip-bounces at puck.nether.net [mailto:
>> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Voice Noob
>> *Sent:* Tuesday, February 05, 2008 1:21 PM
>> *To:* Justin Steinberg
>> *Cc:* cisco-voip at puck.nether.net; Matt Slaga (US); Motivator77 at gmx.de
>>
>> *Subject:* Re: [cisco-voip] CUPS 6.0 and UCCM 6.1
>>
>>   Yes that is what I am wanting to do. While I do apreciate the go read
>> the documentation response I was looking for information from people who
>> have done this type of deployment. I would like to get all of these
>> functions just using CUPS but I don't think the product does everything that
>> I am looking for.
>>
>> On Feb 5, 2008 11:42 AM, Justin Steinberg <jsteinberg at gmail.com> wrote:
>>
>>> So, you want to do this.
>>>
>>> IPphone <-> CM6 <-> CUPS6 <-> OCS <-> Office Communicator client
>>>
>>> CUPS documentation has information on integration capabilities with OCS.
>>>
>>>
>>>
>>>
>>> On Feb 5, 2008 12:37 PM, Voice Noob <voicenoob at gmail.com> wrote:
>>>
>>>> This is what I want to do. I want the presense information just like
>>>> what is in CUPC client and be able to do IM. I want the office integration
>>>> first above anything else. If the user gets an e-mail from another user and
>>>> wants to call them I want them to be able to do it from their PC by double
>>>> clicking the user or right click and call, something like that. Also if the
>>>> two users are talking on the phone about a document I want them to be able
>>>> to share the document on thier PC's and make changes to the document if
>>>> possible. I also want it to integrate with exchange and thier outlook
>>>> calendar to update when they are out of the office. I want them to be able
>>>> to check thier voicemails from the client. I was first looking at CUPC but I
>>>> don't want to do meetingplace express. If I use OCS I think I can get the
>>>> meeting portion built in and I think the office integration is allot better
>>>> than in CUPC. I would appreciate any feedback on this. Thanks for helping.
>>>>
>>>>
>>>> On Feb 5, 2008 11:06 AM, Matt Slaga (US) <Matt.Slaga at us.didata.com>
>>>> wrote:
>>>>
>>>>>  Yes, we are using it today in production.  We have also deployed this
>>>>> solution at several customers around the globe.  Anything in particular you
>>>>> are looking for?
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* cisco-voip-bounces at puck.nether.net [mailto:
>>>>> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Voice Noob
>>>>> *Sent:* Tuesday, February 05, 2008 10:12 AM
>>>>> *To:* Justin Steinberg
>>>>> *Cc:* cisco-voip at puck.nether.net; Motivator77 at gmx.de
>>>>>
>>>>> *Subject:* Re: [cisco-voip] CUPS 6.0 and UCCM 6.1
>>>>>
>>>>>
>>>>>
>>>>> Is anyone using CUPS in a production environment? I am leaning more
>>>>> towards using OCS on MOC as the client instead of CUPS as the client. Has
>>>>> anyone done this?
>>>>>
>>>>> On Feb 4, 2008 1:49 PM, Voice Noob <voicenoob at gmail.com> wrote:
>>>>>
>>>>> I am not able to get the IM to work correctly. It says no instant
>>>>> message address found.
>>>>>
>>>>>
>>>>>
>>>>> On Feb 4, 2008 12:41 PM, Justin Steinberg <jsteinberg at gmail.com>
>>>>> wrote:
>>>>>
>>>>> The name resolution is a bit tricky.  I think it works like this, CUPC
>>>>> determines the hostname of CM from CUPS.  Then CUPC appends the hostname of
>>>>> the server to all of the domain names found on the host PC and tries to
>>>>> communicate with CM that way.  So if for some reason you didn't have the
>>>>> proper domain name in your DHCP scope or DNS records weren't configured the
>>>>> CUPC wouldn't be able to ping back to the servers.
>>>>>
>>>>> On Feb 4, 2008 9:16 AM, Voice Noob <voicenoob at gmail.com> wrote:
>>>>>
>>>>>  Thanks for everyones help with this. it ended up being the inbound
>>>>> ACL for the presense problem where I could not chnage my status to
>>>>> availible. Then the call controll portion ended up being changing the
>>>>> publisher name to the IP address. Thanks for everyones help with this.
>>>>>
>>>>>
>>>>>
>>>>> On Feb 3, 2008 11:06 AM, Voice Noob <voicenoob at gmail.com> wrote:
>>>>>
>>>>> Under file>preferences in CUPC in the perfered phone I just have the
>>>>> ext of the phone. should I put something diffrent in the field?
>>>>>
>>>>>
>>>>>
>>>>> On Feb 3, 2008 11:01 AM, Voice Noob <voicenoob at gmail.com> wrote:
>>>>>
>>>>> Yes I am AD integrated. I changed the port number and still no change.
>>>>> I did not have the inbound ACL and when I changed that I was able to change
>>>>> my stats to available which I was not able to do before but I am still not
>>>>> able to choose my desk phone. It still says feature not available.
>>>>>
>>>>>
>>>>>
>>>>> On Feb 2, 2008 4:10 AM, <Motivator77 at gmx.de> wrote:
>>>>>
>>>>> Hi,
>>>>>
>>>>> did you configer the inbound ACL in Presence? Does it include the IP
>>>>> address of your PC where CUPC is running?
>>>>>
>>>>>
>>>>> HTH
>>>>>
>>>>>
>>>>> -------- Original-Nachricht --------
>>>>> > Datum: Fri, 1 Feb 2008 17:11:26 -0600
>>>>> > Von: "Bill Talley" <billt at aos5.com>
>>>>> > An: "Voice Noob" <voicenoob at gmail.com>
>>>>> > CC: cisco-voip at puck.nether.net
>>>>> > Betreff: Re: [cisco-voip] CUPS 6.0 and UCCM 6.1
>>>>>
>>>>>
>>>>> > You're AD integrated?  If so, if UCM LDAP authentication is set to
>>>>> use
>>>>> > port
>>>>> > 389, change it to 3268.  This queries the GC and provides a faster
>>>>> > response.
>>>>> > Otherwise you might encounter a timeout issue and CTI authentication
>>>>> > fails.
>>>>> >
>>>>> >   _____
>>>>> >
>>>>> > From: Voice Noob [mailto:voicenoob at gmail.com]
>>>>> > Sent: Friday, February 01, 2008 4:52 PM
>>>>> > To: Bill Talley
>>>>> > Cc: cisco-voip at puck.nether.net
>>>>> > Subject: Re: [cisco-voip] CUPS 6.0 and UCCM 6.1
>>>>> >
>>>>> >
>>>>> > Yes on Sip trunk. Red is Presense = Failed to connect Invalid
>>>>> Credentials.
>>>>> > Desk Phone = Disconnecting (pending retry).
>>>>> >
>>>>> > Only thing in troubleshooter is a certificate for exchange
>>>>> notification.
>>>>> >
>>>>> > On Feb 1, 2008 4:46 PM, Bill Talley <billt at aos5.com> wrote:
>>>>> >
>>>>> >
>>>>> > Do you have the SIP trunk configured between UCM and CUPS?
>>>>> >
>>>>> > In CUPC, under help>>>show server health,  are there any red ?
>>>>> >
>>>>> >   _____
>>>>> >
>>>>> > From: Voice Noob [mailto:voicenoob at gmail.com]
>>>>> > Sent: Friday, February 01, 2008 4:38 PM
>>>>> > To: Bill Talley
>>>>> > Cc: cisco-voip at puck.nether.net
>>>>> >
>>>>> > Subject: Re: [cisco-voip] CUPS 6.0 and UCCM 6.1
>>>>> >
>>>>> >
>>>>> > Here is a screen print of the user setting page. I have everything
>>>>> > associated in CUCM.
>>>>> >
>>>>> >
>>>>> > On Feb 1, 2008 3:54 PM, Bill Talley <billt at aos5.com> wrote:
>>>>> >
>>>>> >
>>>>> > Ensure the DN on the phone in UCM is associated to the user and under
>>>>> the
>>>>> > user account that the user is associated to the phone, has a primary
>>>>> > extension configured and it assigned to the Standard CTI Enabled
>>>>> group.
>>>>> >
>>>>> > Also, in CUPS ensure the primary device is defined and appropriate
>>>>> > profiles
>>>>> > are configured for the Personal Communicator user account.
>>>>> >
>>>>> > HTH.
>>>>> >
>>>>> >   _____
>>>>> >
>>>>> > From: cisco-voip-bounces at puck.nether.net
>>>>> > [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Voice Noob
>>>>> > Sent: Friday, February 01, 2008 3:38 PM
>>>>> > To: cisco-voip at puck.nether.net
>>>>> > Subject: Re: [cisco-voip] CUPS 6.0 and UCCM 6.1
>>>>> >
>>>>> >
>>>>> > Inside CUPC I go to file, phone mode and try to select choose phone
>>>>> to
>>>>> > control it is grayed out and says feature not available.
>>>>> >
>>>>> >
>>>>> > On Feb 1, 2008 3:05 PM, Voice Noob <voicenoob at gmail.com> wrote:
>>>>> >
>>>>> >
>>>>> > I am evaluating CUPS 6.0 currently. I can log into the CUPC client
>>>>> but the
>>>>> > call control does not work. I can not go into deskphone and all of
>>>>> the
>>>>> > settings are greyed out. I have went through the configuration guides
>>>>> and
>>>>> > the troubleshooting guides but I can not make any headway and getting
>>>>> this
>>>>> > to work. Does anyone have this working that can give me some things
>>>>> to
>>>>> > try?
>>>>> >
>>>>> >
>>>>> >
>>>>> >
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> _______________________________________________
>>>>> cisco-voip mailing list
>>>>>
>>>>>
>>>>> cisco-voip at puck.nether.net
>>>>>
>>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> ------------------------------
>>>>>
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>>>>>
>>>>
>>>>
>>>
>>
>
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