[cisco-voip] RECORD AND AGENT FROM CSD

[Ed Leatherman]

Make sure agent phones are set to allow pc voice vlan access or span voice
vlan to pc port. I would also check the IPCC port utilization document from
cisco.com for your version of IPCC and make sure you aren't blocking
necessary traffic with an ACL or firewall.

Also review the installation guide for CAD and CSD regarding requirements
for silent monitoring and recording, might be some additional configurations
on the server side you need to make.

Those are problems I have run into in the past.

Ed

On Thu, Jun 19, 2008 at 12:12 PM, David Toledo <DavidT at morganmint.com>
wrote:

>  Hi,
>
>
>
> How do I record an agent from "CSD" I press the button record but noting
> happened any ideas or suggestion.
>
>
>
> Thanks
>
>
>
> David
>
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>
>


-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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