[cisco-voip] CME, operator unable to transfer a call coming from AA script

[keli at carocomp.ro]

The tcl script is here:
http://pastebin.com/f242931a4

The relevant configurations on the CME router:
http://pastebin.com/f4c855070

There's also a large debug output from a failed call:
http://pastebin.com/f4b3adeb6
026731XXXX calls 100, is redirected to 136 (Operator), who in turn  
tries to forward the call to 111 but fails.

ephone detail, voice ccapi inout and isdn q931 debugs were enabled.  
Although the  failed call should be included from beginning to the  
end, it is possible that other, internal calls were partially captured  
as well.

thanks,
   Zoltan

Quoting Ryan West <rwest at zyedge.com>:

> You probably need to post the tcl script for further investigation.
>
> Sent from my Windows Mobile® phone.
>
> -----Original Message-----
> From: Kelemen Zoltan <keli at carocomp.ro>
> Sent: Friday, June 20, 2008 7:43 AM
> To: Cisco VoIP <cisco-voip at puck.nether.net>
> Subject: [cisco-voip] CME,      operator unable to transfer a call   
> coming from AA script
>
>
> Hi, I have the following situation:
>
> CME, 4.0(2), ISDN PRI,  third-party  tcl script for  auto-attendant.
>
> Call comes in to a DID number, it can be transferred without a problem.
> Call comes in to the AA number, message is played, the caller can either
> dial the operator, or will be transferred after a timeout, either way,
> he/she gets connected to the operator, normally.
>
> However, if the operator tries to forward this call, she's unable to do so.
>
> The call goes on hold (and can be retrieved from there), the operator
> can initiate the transfer, speak to the destination (transfer-system is
> full-consult), but then she isn't able to terminate the transfer. The
> transfer destination has "connected" appear on his/her phone, hear a
> couple of short beeps, then nothing.
>
> The caller in the mean time is continuously on hold.
>
> This happens with various phones (the operator's phone has been changed
> from a 7911 to a 7941, but still no luck), codec is G711Ulaw all along
> the path.
>
> Any ideas? At least where to start digging?
>
>
> thanks,
>   Zoltan
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> cisco-voip at puck.nether.net
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>



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