[cisco-voip] CallManager 5.1 and Cisco Voice Portal 4.X (ICM)

[Lemon]

HI Jason,

check out the discussion on netpro:

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Contact%20Center&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.2cc04de5



On Mon, Jun 23, 2008 at 10:18 PM, Jason Aarons (US)
<jason.aarons at us.didata.com> wrote:
> CallManager 5.1 and Cisco Voice Portal 4.1 (ICM)
>
>
>
> There is some question if I need my Trunks to CVP to have the check box Use
> Media Termination Point.
>
>
>
> In question is a 7960 phone (ICM Agent using CAD) does a transfer to another
> 800-number out a CallManager PRI Gateway is a MTP required.  I don't think a
> MTP is required but I'm not sure.
>
>
>
> Usually when something has a bug then MTP usage sometimes fixes it. Maybe
> I'm hitting a CVP or CallManager bug.  Use MTP is currently checked in
> CallManager but get out of resources when call volume increases and I can't
> transfer using CAD.
>
>
>
>
>
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