[cisco-voip] a couple of Unity questions

[Rossella Mariotti-Jones]

Thank you.
Now, when I hit 44 after the message plays it says I can only call
subscribers. The person who left a message IS a subscriber, but I
noticed that in the email the message show up as being from <server> and
not the subscriber name... any ideas?
TIA


rossella mariotti-jones | chemeketa community college | network analyst
| rossella at chemeketa.edu | 503-589-7775

-----Original Message-----
From: Pat Hayes [mailto:pat-cv at wcyv.com] 
Sent: Friday, June 27, 2008 9:25 AM
To: Rossella Mariotti-Jones
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] a couple of Unity questions

Answers in line:

Rossella Mariotti-Jones wrote:
> Hello all, I have a couple of questions about Unity:
> 
>  
> 
> 1.       We have all UM licenses and our Unity server is set up to 
> import users from Exchange only, we have a lot of partners in our 
> facilities to whom we'll provide phones, these partners do not have a 
> corporate email account. Can we use the UM license we have for these 
> people and just enter them as subscriber in the UM server or do we
need 
> to have specifically VM license? I noticed that when I go to enter a 
> subscriber it won't let me I can only import the Exchange user, are we

> going to need to change the way the integration with Exchange is set
up?

You certainly can use a UM license for VM only, Unity won't know the 
difference. The UM license entitles you to both Outlook and TUI access, 
it is fine if you choose not to use both :-) In your case, you'd need to

  first create a dummy account in AD and Exchange, then import them in. 
If you want to be able to create new Unity/AD users from SA Web, then 
you'd need to re-run through the permissions wizard and message store 
config wizard, following the instructions to allow Unity to create users

(rather than import only).

> 2.       In the basic 'how-to' for Unity (it's a pdf that shows how to

> check your messages) it says that the number 44 is used to call back
the 
> subscriber while listening to a message he/she left you, it also says 
> that it is not available on all systems and in fact it doesn't work,
any 
> idea why or where I can find more info about this?

44 is 'live reply', I believe, if you search around for docs on that, 
there should be plenty of info. It needs to be enabled in the user's 
class of service, and, by default, only works for messages left by other

Unity subscribers.