[cisco-voip] Cisco TSP not showing any lines

[Matthew Loraditch]

Ok did that and still no dice, Lots of more detailed debugs now, if I send the debugs to TAC, will they help, I Just want to be able to see the lines as I am pretty sure what we need will work if I can do that. I don't care about actually being able to manipulate the phone or using outlook click to call


Matthew Loraditch
10944 Beaver Dam Road, Suite A
Hunt Valley, Maryland  21030
support at heliontechnologies.com<mailto:support at heliontechnologies.com>
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com<http://www.heliontechnologies.com>
Support Issue? Email support at heliontechnologies.com<mailto:support at heliontechnologies.com> for fast assistance!

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Matthew Loraditch
Sent: Thursday, September 18, 2008 10:09 AM
To: Ryan Ratliff
Cc: cisco-voip at puck-nether.net
Subject: Re: [cisco-voip] Cisco TSP not showing any lines

Did reboot after install, did not reboot after changing settings, so trying that now, also have enabled detailed traces on the tsp


Matthew Loraditch
10944 Beaver Dam Road, Suite A
Hunt Valley, Maryland  21030
support at heliontechnologies.com<mailto:support at heliontechnologies.com>
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com<http://www.heliontechnologies.com>
Support Issue? Email support at heliontechnologies.com<mailto:support at heliontechnologies.com> for fast assistance!

From: Ryan Ratliff [mailto:rratliff at cisco.com]
Sent: Thursday, September 18, 2008 10:07 AM
To: Matthew Loraditch
Cc: cisco-voip at puck-nether.net
Subject: Re: [cisco-voip] Cisco TSP not showing any lines

Have you looked at the TSP logs on the PC?  Make sure you reboot after install and after configuring the TSP settings.


-Ryan

On Sep 18, 2008, at 10:03 AM, Matthew Loraditch wrote:

We just upgraded to 6.1.2. I have updated the TSP on my user's machines but I can't get TSP to show any lines, I have the user account associated with the phone, and they are in the Standard CCM End Users and Standard CTI Enabled Groups, I also added them to Standard CTI allow control of all devices for testing yet the lines still will not enumerate when I go to call contact in outlook or in another piece of software we use that monitors caller id for integration with our Client Database. TAC doesn't support the outlook integration and I'm not sure how I can get this figured out, does anyone have any ideas of how to fix or how to word to TAC to get them to help.
Thanks again!


Matthew Loraditch
10944 Beaver Dam Road, Suite A
Hunt Valley, Maryland  21030
support at heliontechnologies.com<mailto:support at heliontechnologies.com>
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com<http://www.heliontechnologies.com>
Support Issue? Email support at heliontechnologies.com<mailto:support at heliontechnologies.com> for fast assistance!

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