[cisco-voip] troubleshooting incoming calls, what traces?
Peter Slow
peter.slow at gmail.com
Tue Feb 10 22:47:07 EST 2009
A certain individual kindly alerted me to my type-o -
debug h225 a931
should be
debug h225 q931
Thanks,
Pete
On Tue, Feb 10, 2009 at 6:46 PM, Peter Slow <peter.slow at gmail.com> wrote:
> Johnny, Rosella,
> This most likely has little to do with call routing, translations,
> or anything like that. As you had mentioned earlier, Rosella, the Temp
> Fail cause code you were seeing is indicative of a media resource or
> dsp/gateway failure.
> To continue helping we need you to tell us if this gateway is doing
> h.323 or MGCP with CUCM. You currently have "debug isdn q931" turned
> on. In addition, please turn on:
>
> If this is an MGCP gateway: debug mgcp pack
> If this is an h.323 gateway: debug h225 asn1, debug h245 asn1, debug h225 a931
>
> make a test call and post the output. I am thinking that you're
> probably using an MGCP gateway and the GW is returning some sort of
> failure to the CM following the start of call setup. The above debugs
> will show us where the error is coming from.
>
> -Peter
>
> On Mon, Feb 9, 2009 at 11:39 PM, Johnny <randvines at gmail.com> wrote:
>> Hi Rosella,
>>
>> Can you make sure that you have a translation that will map what i presume
>> is the correct DDI (5034804255) to 5555? There is probably a translation
>> for the rest of the range, possibly this number falls outside of the mask
>> applied to the translation?
>>
>> Just my 2 cents...
>>
>> Kind Regards,
>>
>> Johnny
>>
>> -----Original Message-----
>> From: cisco-voip-bounces at puck.nether.net
>> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Rossella
>> Mariotti-Jones
>> Sent: 09 February 2009 12:58
>> To: Mike Lydick
>> Cc: cisco-voip at puck.nether.net
>> Subject: Re: [cisco-voip] troubleshooting incoming calls, what traces?
>>
>> Here's what I have in my debug. Also please note that we tested with another
>> DID which also lives on the old PBX, same configuration except it's a
>> physical phone and this works fine from either inside and outside (3693 is
>> the voicemail number). They match the same router pattern and everything
>> looks the same in DNA.
>>
>> Here's the debug, the calling number is 5034804255, the called number is
>> 3693. TIA.
>>
>> 009548: *Feb 6 11:38:50.011 PST: ISDN Se0/0/0:23 Q931: TX -> CONNECT pd = 8
>> callref = 0x8149
>> Display i = 'Voicemail'
>> 009549: *Feb 6 11:38:50.055 PST: ISDN Se0/0/0:23 Q931: RX <- CONNECT_ACK pd
>> = 8 callref = 0x0149
>> 009550: *Feb 6 11:38:50.499 PST: ISDN Se0/0/0:23 Q931: TX -> SETUP pd = 8
>> callref = 0x25FD
>> Bearer Capability i = 0x8090A2
>> Standard = CCITT
>> Transfer Capability = Speech
>> Transfer Mode = Circuit
>> Transfer Rate = 64 kbit/s
>> Channel ID i = 0xA98396
>> Exclusive, Channel 22
>> Display i = '7640 Chris/Michael'
>> Calling Party Number i = 0x2181, '5035897640'
>> Plan:ISDN, Type:National
>> Called Party Number i = 0xA1, '5033906096'
>> Plan:ISDN, Type:National
>> 009551: *Feb 6 11:38:50.867 PST: ISDN Se0/0/0:23 Q931: TX -> CONNECT pd = 8
>> callref = 0x814B
>> Display i = '2692 Pamela Fifer'
>> 009552: *Feb 6 11:38:50.935 PST: ISDN Se0/0/0:23 Q931: RX <- CONNECT_ACK pd
>> = 8 callref = 0x014B
>> 009553: *Feb 6 11:38:50.979 PST: ISDN Se0/0/0:23 Q931: RX <- CALL_PROC pd =
>> 8 callref = 0xA5FD
>> Channel ID i = 0xA98396
>> Exclusive, Channel 22
>> 009554: *Feb 6 11:38:52.911 PST: ISDN Se0/0/0:23 Q931: RX <- ALERTING pd =
>> 8 callref = 0xA5FD
>> Progress Ind i = 0x8488 - In-band info or appropriate now available
>> 009555: *Feb 6 11:38:55.483 PST: ISDN Se0/0/0:23 Q931: RX <- DISCONNECT pd
>> = 8 callref = 0x0149
>> Cause i = 0x8490 - Normal call clearing
>> 009556: *Feb 6 11:38:55.499 PST: ISDN Se0/0/0:23 Q931: TX -> RELEASE pd = 8
>> callref = 0x8149
>> 009557: *Feb 6 11:38:55.539 PST: ISDN Se0/0/0:23 Q931: RX <- RELEASE_COMP
>> pd = 8 callref = 0x0149
>> 009558: *Feb 6 11:38:57.975 PST: ISDN Se0/0/1:23 Q931: TX -> SETUP pd = 8
>> callref = 0x2C79
>> Bearer Capability i = 0x8090A2
>> Standard = CCITT
>> Transfer Capability = Speech
>> Transfer Mode = Circuit
>> Transfer Rate = 64 kbit/s
>> Channel ID i = 0xA98395
>> Exclusive, Channel 21
>> Display i = '3226 Dawn Kerslake'
>> Calling Party Number i = 0x2181, '5033163226'
>> Plan:ISDN, Type:National
>> Called Party Number i = 0xA1, '15039914931'
>> Plan:ISDN, Type:National
>> 009559: *Feb 6 11:38:58.063 PST: ISDN Se0/0/1:23 Q931: RX <- CALL_PROC pd =
>> 8 callref = 0xAC79
>> Channel ID i = 0xA98395
>> Exclusive, Channel 21
>> 009560: *Feb 6 11:38:58.383 PST: ISDN Se0/3/1:23 Q931: RX <- CONNECT pd = 8
>> callref = 0xA93C
>> 009561: *Feb 6 11:38:58.387 PST: ISDN Se0/3/1:23 Q931: TX -> CONNECT_ACK pd
>> = 8 callref = 0x293C
>> 009562: *Feb 6 11:38:58.623 PST: ISDN Se0/0/1:23 Q931: RX <- PROGRESS pd =
>> 8 callref = 0xAC79
>> Cause i = 0x829F - Normal, unspecified
>> Progress Ind i = 0x8288 - In-band info or appropriate now available
>> 009563: *Feb 6 11:38:59.359 PST: ISDN Se0/0/0:23 Q931: RX <- SETUP pd = 8
>> callref = 0x014C
>> Bearer Capability i = 0x8090A2
>> Standard = CCITT
>> Transfer Capability = Speech
>> Transfer Mode = Circuit
>> Transfer Rate = 64 kbit/s
>> Channel ID i = 0xA98381
>> Exclusive, Channel 1
>> Calling Party Number i = 0x2183, '5034804255'
>> Plan:ISDN, Type:National
>> Called Party Number i = 0x80, '3693'
>> Plan:Unknown, Type:Unknown
>> 009564: *Feb 6 11:38:59.375 PST: ISDN Se0/0/0:23 Q931: TX -> CALL_PROC pd =
>> 8 callref = 0x814C
>> Channel ID i = 0xA98381
>> Exclusive, Channel 1
>> 009565: *Feb 6 11:38:59.375 PST: ISDN Se0/0/0:23 Q931: TX -> DISCONNECT pd
>> = 8 callref = 0x814C
>> Cause i = 0x84A9 - Temporary failure
>
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