[cisco-voip] Changing dial out number from 9 to 5 to solve 911mis-dial issues

[Lelio Fulgenzi]

One issue with this is having to ensure that additional components are always operating. Things go down, whether it's Unity or IPCC, etc. Then there's maintenance. 

I like keeping things internal. 


--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"Bad grammar makes me [sic]" - Tshirt 


----- Original Message ----- 
From: "Jason Roysdon" <cisco-voip.20081105 at jason.roysdon.net> 
To: "cisco voip" <cisco-voip at puck.nether.net> 
Sent: Wednesday, January 14, 2009 12:58:57 PM GMT -05:00 US/Canada Eastern 
Subject: Re: [cisco-voip] Changing dial out number from 9 to 5 to solve 911mis-dial issues 

A solution like this that I came up with was an AA which said, "If this 
is a 911 emergency, press * now to be connected with 911, or remain on 
the line. If this is not an emergency hang up now." and set only * to 
dial forward the call to 911, and after 5 seconds of no key is pressed 
to send the call to 911. 

There are some sites and situations where 911 calls must be routed 
instantly for maximum safety (where it may be hung up on by an attacker) 
and/or at the same time you want to alert key personnel to know that the 
call has been is placed so emergency responders or on-site security can 
be directed to the exact location. Syn-Apps's Call Alert is perfect for 
this: 
http://www.syn-apps.net/CallAlert.aspx 

For instance at a school or large campus, an email and XML screen pop 
can be sent to the front desk, the school/building administrator, and 
the security personnel. That way when 911 calls back on a hang-up, the 
front desk knows where specifically the incident is, etc. 

Using Unity (or whatever other method), you could have the email trigger 
a phone call if it is not marked read within a minute, etc. 

Jason Roysdon 


Michael Thompson wrote: 
> One way that I’ve done it is to route 911 calls thru an AC queue with a 
> few second hold time. This resolves the people that hit the second 1 in 
> a 911 call and hang up (not realizing that the call has cut through 
> already). 
> 
> 
> 
> 
> 
> 
> 
> ------------------------------------------------------------------------ 
> 
> *From:* cisco-voip-bounces at puck.nether.net 
> [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf Of *Voice Noob 
> *Sent:* Wednesday, January 14, 2009 10:00 AM 
> *To:* 'Lelio Fulgenzi'; 'Rob Leetun' 
> *Cc:* cisco-voip at puck.nether.net 
> *Subject:* Re: [cisco-voip] Changing dial out number from 9 to 5 to 
> solve 911mis-dial issues 
> 
> 
> 
> I like that way as well. In the end it is a user education problem. 
> 
> 
> 
> *From:* cisco-voip-bounces at puck.nether.net 
> [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf Of *Lelio Fulgenzi 
> *Sent:* Wednesday, January 14, 2009 8:55 AM 
> *To:* Rob Leetun 
> *Cc:* cisco-voip at puck.nether.net 
> *Subject:* Re: [cisco-voip] Changing dial out number from 9 to 5 to 
> solve 911 mis-dial issues 
> 
> 
> 
> Have you considered adding a 911X route plan or translation that is 
> blocked? This way, people who misdial 911 will hear reorder tone on the 
> fourth digit but still get sent to 911 if they wait a few seconds. 9.911 
> will continue to work as normal. With a bit of education, people will 
> know to dial 9.911 in an emergency (or a local emergency number), but 
> still have access to 911. 
> 
> That's something we are considering. 
> 
> Just a thought. 
> 
> 
> --- 
> Lelio Fulgenzi, B.A. 
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
> "Bad grammar makes me [sic]" - Tshirt 
> 
> 
> ----- Original Message ----- 
> From: "Rob Leetun" <rleetun at bouldercounty.org> 
> To: cisco-voip at puck.nether.net 
> Sent: Wednesday, January 14, 2009 9:48:16 AM GMT -05:00 US/Canada Eastern 
> Subject: [cisco-voip] Changing dial out number from 9 to 5 to solve 911 
> mis-dial issues 
> 
> Greetings, 
> 
> 
> 
> We are going to change our dial out number from 9 to 5 to solve the 
> miss-dial 911 issues. I know that all the route patterns need to be 
> changed. However, is there anything else that I am missing that needs 
> to be changed too? 
> 
> 
> 
> Thanks for the help. 
> 
> 
> 
> Rob 
> 
> 
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> 
> 
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> 
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