[cisco-voip] UCCX Position in Queue

[Matthew Loraditch]

We tell our callers their position in the queue. We only use one queue. We don't take callers out the queue and put them back or anything like that.
How could a caller possibly be 4th then the next caller and then the 3rd caller in queue? Are there actions that can change this? I am not setting priorities on calls or manipulating them in any way that I know would change their position.
Thanks!


Matthew Loraditch, CCNA
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