We have used equipment, and have had no problems getting SmartNet
contracts. A word to the wise - if you are making the decision to go to
another vendor or stay with Cisco, consider this:
All you need is to get a SmartNet contract on a normal piece of Cisco eqpt,
like a 2500 series router, which will not be discriminated against like the
much newer used eqpt. Don't bother adding the disputed used eqpt to the
contract, despite what Cisco says.
When you log on using your contract number, you can get any image of IOS,
and can open a TAC ticket for any piece of Cisco gear with TAC personnel.
Regardless of whether it is used or not. The engineers themselves don't
care,either. Heck, use the online TAC ticet interface to open your own
ticket.
Is it right? Why not, but Cisco would probably disagree. Will it work?
Each and every time.
At 03:41 PM 11/9/01 -0800, you wrote:
>My cisco rep is telling me that smartnet contracts will not be honored
>on used cisco gear (trying to get me to buy new stuff at more than twice
>the price. Which in my case means I'm not going to be able to buy the
>cisco stuff, and will be going to J land (or possibly Extreme))
>
>Anyone got any info or experiences that refute or corroborate that?
>Thanks
>
This archive was generated by hypermail 2b29 : Sun Aug 04 2002 - 04:13:22 EDT