[cisco-nas] Bad modems on AS 5300

[Josh Duffek]

So you definitely have reloaded and they are still showing up as bad?
What IOS/modem version are you running?  I would open a TAC case and be
prepared to send them "sh tech modem"(or whatever)...possibly you need a
new carrier card.

 

Josh

 

-----Original Message-----
From: cisco-nas-bounces at puck.nether.net
[mailto:cisco-nas-bounces at puck.nether.net] On Behalf Of Clara Hatem
Sent: Tuesday, October 05, 2004 6:24 AM
To: cisco-nas at puck.nether.net
Subject: [cisco-nas] Bad modems on AS 5300

 

Hello,

 

I have 12 modems on an AS 5300 that are newly marked as bad. How can I
troubleshoot further or remove them from the modem pool?

I have tried resetting one of them "clear modem 1/0" but it did not
help.

 

    Avg Hold     Inc calls     Out calls    Busied   Failed    No
Succ

  Mdm     Time      Succ   Fail   Succ   Fail    Out      Dial   Answer
Pct.

B 1/0   00:00:00       0      0      0      0       0        0       0
0%

B 1/1   00:00:00       0      0      0      0       0        0       0
0%

B 1/2   00:00:00       0      0      0      0       0        0       0
0%

B 1/3   00:00:00       0      0      0      0       0        0       0
0%

B 1/4   00:00:00       0      0      0      0       0        0       0
0%

B 1/5   00:00:00       0      0      0      0       0        0       0
0%

B 1/6   00:00:00       0      0      0      0       0        0       0
0%

B 1/7   00:00:00       0      0      0      0       0        0       0
0%

B 1/8   00:00:00       0      0      0      0       0        0       0
0%

B 1/9   00:00:00       0      0      0      0       0        0       0
0%

B 1/10  00:00:00       0      0      0      0       0        0       0
0%

B 1/11  00:00:00       0      0      0      0       0        0       0
0%

* 1/12  00:16:15     129     14      0      0       0        0       2
90%

  1/13  00:14:32     124     21      0      0       0        1       6
86%

 

Thanks,

Clara

 

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