[cisco-nas] "show modem" output

[Clara Hatem]

Hello,

 

We have a Cisco AS5300, IOS 12.1(5)T19, modem firmware
mica-modem-pw.2.9.5.0.bin, that is used to receive calls.

 

1) The output of command "show modem" shows some bad modems; even a hard
reset of the server did not solve the problem. Does that mean that the
modems need replacement?

 

2) Other modems are showing the following:

 

   Avg Hold     Inc calls           Out calls    Busied   Failed    No
Succ

  Mdm     Time      Succ   Fail   Succ   Fail    Out      Dial   Answer
Pct.

  1/16  00:16:40     182     21      0      0       0        0       1
90%

* 1/17  00:18:54     175     14      0      0       0        0       2
93%

* 1/18  00:17:58     176     21      0      0       0        0       3
89%

  1/19  00:23:40     153     19      0      0       0        0       2
89%

 

I wonder for example for 1/16, there are 182 success calls and 21 failed,
out of which 1 is no answer.

- What could the reasons for the remaining 20 failed connections be? 

- What are the common reasons for "No Answer"?

 

Thanks for any ideas...

Clara

 

 

 

 

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