documentation (was: Re: [nsp] 2924XL)

[Z]

On Fri, Jan 24, 2003 at 07:00:44PM +0000, john heasley wrote:
> i urge folks with service contracts to contact cisco and tell them
> you want tarballs of documentation, separated as:
> 
> 	- hardware
> 	- software (per-)release
> 	- etc
> 
> enjoy not having to buy (and discard) CCO documentation cdroms quaterly,
> have a local copy for those times when you're stuck, make it searchable
> with your favorite indexing software...
> 
> several vendors do this already.  cisco needs to hear from its
> customers en-mass.  i filed a CCO case and, in their defense, while
> they could not provide any help, i did receive a reply that seemed
> hopeful of their considering this service.
> 

   In addition to a tarball of documentation how about some word on
the new website?   I found Cisco's old site to be extremely easy to
navigate and find all sorts of interesting documentation.  The
new one however, I can't find the simplest of things.  In fact, most
of the time I can't even use their supposed google search engine on
their site.. I have to use the actual google website.   Even then,
rarely do I turn up useful documentation.

   Maybe I missed an archive post somewhere, but did anyone from
Cisco comment on the website?

   For the past year or so I've been getting unparalleled support
and self-served support through Extreme Networks.   Cisco, in this
regard and a few others is really starting to get quite old
unfortunately.


.z