[c-nsp] router spontaneously reloading

[Jared Mauch]

On Thu, Aug 26, 2004 at 12:23:26PM -0400, Bernie Mojzes wrote:
> 
> Hi,
> 
> I've been beating my head against the wall on this for a bit, and am 
> hoping someone might have some clues or suggestions.
> 
> We have a 5800 (7206vxr + 5814) running 12.2(11)T that keeps crashing 
> every few hours or so.
> 
> sh ver and sh context output below
> 
> I searched google, looked at the cisco bus error troubleshooting page, ran 
> the crashinfo file through the output interpreter, and the best I've 
> managed to get back was "looks like a software issue, but not one we've 
> ever heard of."
> 
> Has anyone run into this before and/or able to make suggestions on making 
> it stop?

	You want to call cisco tac on this one.

	this is clearly a buggy sw version because of the smell of
0xDEADBEEF.. i can smell it all hte way here...

	You can also paste the output of "sh context" into the output
interpreter tool (use google to find it) and it will tell you if
there are known bugs..

	in this case, imho, cisco should support you even if you
don't have a contract..

	if you're going to stick to 12.2(11)T, you want to get a newer
version than what you have as well, you're vulnerable to a few psirt
issues.

	- jared

> sh ver:
> 
> IOS (tm) 5800 Software (C5800-P4-M), Version 12.2(11)T,  RELEASE SOFTWARE 
> (fc1)
> TAC Support: http://www.cisco.com/tac
> Copyright (c) 1986-2002 by cisco Systems, Inc.
> Compiled Thu 01-Aug-02 04:33 by ccai
> Image text-base: 0x60008940, data-base: 0x6222A000
> 
> ROM: System Bootstrap, Version 12.0(19990210:195103) [12.0XE 105], 
> DEVELOPMENT SOFTWARE
> BOOTLDR: 7200 Software (C7200-BOOT-M), Version 12.0(10)S, EARLY DEPLOYMENT 
> RELEASE SOFTWARE (fc1)
> 
> east-core2 uptime is 2 hours, 15 minutes
> System returned to ROM by bus error at PC 0xDEADBEEF, address 0x0 at 
> 09:56:20 EDT Thu Aug 26 2004
> System restarted at 10:01:38 EDT Thu Aug 26 2004
> Running default software
> 
> cisco 7206VXR (NPE300) processor (revision D) with 229376K/65536K bytes of 
> memory.
> Processor board ID 20400152
> R7000 CPU at 262Mhz, Implementation 39, Rev 2.1, 256KB L2, 2048KB L3 Cache
> 6 slot VXR midplane, Version 2.0
> 
> Last reset from power-on
> X.25 software, Version 3.0.0.
> Bridging software.
> SuperLAT software (copyright 1990 by Meridian Technology Corp).
> Primary Rate ISDN software, Version 1.1.
> 1 FastEthernet/IEEE 802.3 interface(s)
> 1440 terminal line(s)
> 56 Channelized T1/PRI port(s)
> 2 Channelized T3 port(s)
> 1 FE interface(s) for dial shelf to router shelf interconnect
>                 
> 125K bytes of non-volatile configuration memory.
> 
> 46976K bytes of ATA PCMCIA card at slot 0 (Sector size 512 bytes).
> 4096K bytes of Flash internal SIMM (Sector size 256K).
> Configuration register is 0x2102
> 
> 
> 
> sh context:
> 
> System was restarted by bus error at PC 0xDEADBEEF, address 0x0 at 
> 09:56:20 EDT Thu Aug 26 2004 
> Fault History Buffer:
> 5800 Software (C5800-P4-M), Version 12.2(11)T,  RELEASE SOFTWARE (fc1)
> TAC Support: http://www.cisco.com/tac
> Compiled Thu 01-Aug-02 04:33 by ccai
> Signal = 10, Code = 0x10, Uptime 2d13h
> $0 : 00000000, AT : 00000028, v0 : DEADBEEF, v1 : 00000000
> a0 : 6313BBF0, a1 : 66AB0074, a2 : 00000000, a3 : 00000001
> t0 : 00000BC7, t1 : FFFFFFFF, t2 : FFFF0000, t3 : 33060BC7
> t4 : CDA63D21, t5 : 00000000, t6 : 00000AC7, t7 : 629903AC
> s0 : 454839C5, s1 : 6369662C, s2 : 0E21490E, s3 : 6313BBF0
> s4 : 00000000, s5 : 00000081, s6 : 6471EF78, s7 : 63695338
> t8 : 62990414, t9 : 00000000, k0 : 00000000, k1 : 00000000
> gp : 624BDAC0, sp : 63172110, s8 : 6471EF78, ra : 603D4608
> EPC : DEADBEEF, SREG : 3400F903, Cause : 00000010
> 
> 
> 
> 
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-- 
Jared Mauch  | pgp key available via finger from jared at puck.nether.net
clue++;      | http://puck.nether.net/~jared/  My statements are only mine.