[c-nsp] router spontaneously reloading

[Amol Sapkal]

Hi,
bus errror could either be a hardware or a software issue. This one
seems to be more of a software issue.

Try pasting the output of the command 'show region' or better 'show
tech-support'.
This normally occurs due to access of some process to non-existent
memory locations.

If you do not see the below mentioned memory location in your show
region, its a software bug and you probably need an IOS upgrade.

The above are just plain suggestions based on my cisco boxes' history.
The best would you refer to what the output interpreter says.


Regds,
Amol


On Thu, 26 Aug 2004 12:23:26 -0400 (EDT), Bernie Mojzes
<bernie at coretel.net> wrote:
> 
> Hi,
> 
> I've been beating my head against the wall on this for a bit, and am
> hoping someone might have some clues or suggestions.
> 
> We have a 5800 (7206vxr + 5814) running 12.2(11)T that keeps crashing
> every few hours or so.
> 
> sh ver and sh context output below
> 
> I searched google, looked at the cisco bus error troubleshooting page, ran
> the crashinfo file through the output interpreter, and the best I've
> managed to get back was "looks like a software issue, but not one we've
> ever heard of."
> 
> Has anyone run into this before and/or able to make suggestions on making
> it stop?
> 
> Thanks
> Bernie
> 
> sh ver:
> 
> IOS (tm) 5800 Software (C5800-P4-M), Version 12.2(11)T,  RELEASE SOFTWARE
> (fc1)
> TAC Support: http://www.cisco.com/tac
> Copyright (c) 1986-2002 by cisco Systems, Inc.
> Compiled Thu 01-Aug-02 04:33 by ccai
> Image text-base: 0x60008940, data-base: 0x6222A000
> 
> ROM: System Bootstrap, Version 12.0(19990210:195103) [12.0XE 105],
> DEVELOPMENT SOFTWARE
> BOOTLDR: 7200 Software (C7200-BOOT-M), Version 12.0(10)S, EARLY DEPLOYMENT
> RELEASE SOFTWARE (fc1)
> 
> east-core2 uptime is 2 hours, 15 minutes
> System returned to ROM by bus error at PC 0xDEADBEEF, address 0x0 at
> 09:56:20 EDT Thu Aug 26 2004
> System restarted at 10:01:38 EDT Thu Aug 26 2004
> Running default software
> 
> cisco 7206VXR (NPE300) processor (revision D) with 229376K/65536K bytes of
> memory.
> Processor board ID 20400152
> R7000 CPU at 262Mhz, Implementation 39, Rev 2.1, 256KB L2, 2048KB L3 Cache
> 6 slot VXR midplane, Version 2.0
> 
> Last reset from power-on
> X.25 software, Version 3.0.0.
> Bridging software.
> SuperLAT software (copyright 1990 by Meridian Technology Corp).
> Primary Rate ISDN software, Version 1.1.
> 1 FastEthernet/IEEE 802.3 interface(s)
> 1440 terminal line(s)
> 56 Channelized T1/PRI port(s)
> 2 Channelized T3 port(s)
> 1 FE interface(s) for dial shelf to router shelf interconnect
> 
> 125K bytes of non-volatile configuration memory.
> 
> 46976K bytes of ATA PCMCIA card at slot 0 (Sector size 512 bytes).
> 4096K bytes of Flash internal SIMM (Sector size 256K).
> Configuration register is 0x2102
> 
> sh context:
> 
> System was restarted by bus error at PC 0xDEADBEEF, address 0x0 at
> 09:56:20 EDT Thu Aug 26 2004
> Fault History Buffer:
> 5800 Software (C5800-P4-M), Version 12.2(11)T,  RELEASE SOFTWARE (fc1)
> TAC Support: http://www.cisco.com/tac
> Compiled Thu 01-Aug-02 04:33 by ccai
> Signal = 10, Code = 0x10, Uptime 2d13h
> $0 : 00000000, AT : 00000028, v0 : DEADBEEF, v1 : 00000000
> a0 : 6313BBF0, a1 : 66AB0074, a2 : 00000000, a3 : 00000001
> t0 : 00000BC7, t1 : FFFFFFFF, t2 : FFFF0000, t3 : 33060BC7
> t4 : CDA63D21, t5 : 00000000, t6 : 00000AC7, t7 : 629903AC
> s0 : 454839C5, s1 : 6369662C, s2 : 0E21490E, s3 : 6313BBF0
> s4 : 00000000, s5 : 00000081, s6 : 6471EF78, s7 : 63695338
> t8 : 62990414, t9 : 00000000, k0 : 00000000, k1 : 00000000
> gp : 624BDAC0, sp : 63172110, s8 : 6471EF78, ra : 603D4608
> EPC : DEADBEEF, SREG : 3400F903, Cause : 00000010
> 
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-- 
Warm Regds,

Amol Sapkal