[nsp] Faxing issues with Cisco IP telephony.

[Voll, Scott]

The CiscoVoIP List would be better able to help you, but it sounds like
a Codec problem.  Most likely they are running G.729 rather then G.711.


Scott

PS.  What version of CM are they using with what V-Gatway?

-----Original Message-----
From: Anson Rinesmith [mailto:anson at bigrivertel.net] 
Sent: Wednesday, July 07, 2004 3:53 PM
To: cisco-nsp at puck.nether.net
Subject: RE: [nsp] Faxing issues with Cisco IP telephony.

I totally agree with you, but I would look like a prince to the customer
if
I could make this work for them. Their vendor has given up and probably
doesn't have a CCO or any agreement and doesn't want to shell out the
cash
for a TAC case to be opened.

> -----Original Message-----
> From: Christian Kuhtz [mailto:christian.kuhtz at bellsouth.com]
> Sent: Wednesday, July 07, 2004 5:42 PM
> To: Anson Rinesmith
> Subject: Re: [nsp] Faxing issues with Cisco IP telephony.
> 
> This stuff works over regular PRI.  They need to contact Cisco TAC to
> troubleshoot. Don't let them sucker you into circuit issues because
their
> gear isn't configured properly or lack of clue. :(
> 
> 
> On 7/7/04 6:38 PM, "Anson Rinesmith" <anson at bigrivertel.net> wrote:
> 
> > I have a customer I am delivering a PRI ISDN T1 to. They have a
vendor
> that
> > has installed a CCM IP platform for them. They are unable to get
faxes
> to
> > work.
> >
> > The vendor doesn't know how to make it work. The customer has come
to me
> > wanting to know what we can do. They are asking for a whole new T1
just
> to
> > get some good analog lines to fax over.
> >
> >
> >
> > Can anyone here help me help my customer make this work without the
> expense
> > of a new T1?
> >
> > What can I have them check/look at/enable/disable/etc to help?
> >
> >
> >
> > Thanks
> >
> >
> >
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