[c-nsp] TAC using us as a NPE-G1 bug fix test site

[Barry Bruins]

It may be that the problem was diagnosed by debug information that
you provided but that doesn't mean that Cisco could reproduce the problem
in the lab.  The only way to know for certain that your problem was fixed
is for you to verify it.  Normally our customers want to confirm for themselves
that problems they report are fixed.

If a bug was filed as a result of your case, then you can track it to see
when it is fixed.  You can do this online or by calling the TAC.

Regards,

Barry

At 10:26 PM 2/6/2005 2/6/2005, Osama I Dosary wrote:
>We have about 4 NPE-G1s (both 7200 and 7301) that keep hanging. After a
>few weeks of dialogue the TAC agent said they identified the bug,
>another customer has it, and that they've made a debug image with a fix.
>Now the TAC agent is asking us to try it. Unfortunately the only way to
>try it is on production, since it needs some load. But we've already
>suffered enough service disruption because of this.
>When I told him such, and that we will wait until the fix is out on
>mainline trains, he said that in order for the DE's (development
>engineers) to apply the fix to mainline IOS we must verify that fix works.
>
>I thought this demand strange, especially when the bug seems
>reproducible, but this is my first encounter with TAC.
>So I wanted to ask: Is this a reasonable demand? Is this how TAC usually
>works, or just for middle east customers?
>
>Regards,
>Osama Dosary
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