[c-nsp] AS5300 Console/Card Problems

[Ted Mittelstaedt]

Take a screwdriver and completely disassemble it then put it
back together.  There could be a loose connection or a screw
that got jammed in a bad place.

And also once you've spent the time doing that, if it's still
not working you will have enough sense of satisfaction that you
gave it a good shot, that throwing it in the garbage won't
bug you so much. ;-)

I hope you can still file a shipping claim.

Ted

> -----Original Message-----
> From: cisco-nsp-bounces at puck.nether.net
> [mailto:cisco-nsp-bounces at puck.nether.net]On Behalf Of Mark Tinka
> Sent: Wednesday, January 12, 2005 8:55 AM
> To: cisco-nsp at puck.nether.net
> Subject: [c-nsp] AS5300 Console/Card Problems
> 
> 
> Hello all.
> 
> Just powered up an AS5300, but I'm not getting a console 
> response on neither 
> Minicom nor Hyper Terminal. I have other Cisco devices whose 
> consoles are 
> working fine under both terminals. I've used 3 different roll 
> over cables, 
> but the result remains the same.
> 
> The AS5300 appears to be booting normally, from a visual 
> standpoint - the OK 
> LED lights up fine after a few seconds of power-up, the PRI 
> ports and MICA 
> modem cards all seem to power up OK too. Attaching a 100Mbps 
> Ethernet cable 
> lights up fine on both the 10Mbps and 10/100Mbps Ethernet 
> ports, even after 
> power-up, suggesting the Bootstrap, Bootloader and IOS have 
> phased and loaded 
> normally.
> 
> I have tested all COM baud rates from as low as 110bps to as 
> high as 115.2Kbps 
> (and everything else in between), just in case that was 
> changed, with no 
> luck! My initial console connection yielded 2 garbage 
> characters; I haven't 
> been able to even get those for all subsequent tries.
> 
> I then realised that I could issue commands to the console 
> (was testing a 
> Break and realised the router stopped "visually" booting up), but the 
> terminal didn't provide any feedback. So I decided to 
> "blindly" configure the 
> FastEthernet 0 port and setup an IP address. As luck would 
> have it, I was 
> able to ping the box. I configured the VTY and enable secret 
> password and 
> managed to log into the box. Still no console access!
> 
> I then did a 'sh ver' and realised the Quad-PRI card and the 2 
> MICA modem 
> cards weren't showing up at all, contrary to an earlier 
> verifiable test that 
> was sent to me prior to shipping, that shows they were there. 
> IOS at the time 
> was 12.2-2.XB6. We then tried another IOS, 12.3(12) and got 
> the same result, 
> the main 3 cards aren't showing up (despite the fact that they 
> seem to be 
> getting power - ACT LED on the MICA cards and 120 LED on the 
> PRI card are 
> lighting okay, no telco circuit attached yet).
> 
> The box is running 12.0(2)XD1 ED for the Bootstrap and 
> 12.1(20) Bootloader. 
> The 'sh controllers' command only displays the 10Mbps and 
> 10/100Mbps port, 
> not the other cards.
> 
> I was thinking the box could have been "hit" around during 
> shipping, but it 
> strikes me as odd that all 3 cards would fail. Also, do you 
> think the problem 
> with the console port is related to the problem with the 3 cards?
> 
> I can't seem to configure the speed on the console port. I get 
> the following 
> error:
> 
> Router#conf t
> Enter configuration commands, one per line.  End with CNTL/Z.
> Router(config)#line con 0
> Router(config-line)#spee
> Router(config-line)#speed 9600
> Failed to change line 0's speed
> Router(config-line)#
> 
> This is very very strange, I haven't experienced this in all 
> my years with 
> working with this device. Any ideas are very welcome. Thanks.
> 
> Mark.
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