[c-nsp] 2811 router doesn't recognize T-1 WICs?

Wed Jan 26 10:25:22 EST 2005

For the record.

If you have a case open and the bug is not
viewable on CCO then ask the TAC engineer
to make it viewable.

There are usually only two reasons a bug
is not viewable on CCO.

a) PSIRT
b) It was found internally in testing and was thought
   to only exist in images that were never released to customers.
   If it's determined it was in an image released to a customer
   the correct procedure is to modify that bug so it is visible
   on CCO with the correct enclosures (ie: Release-note).

...or there is a 3rd reason and someone just messed up.

Bottom line, if you encounter a bug not viewable on
CCO that you are hitting ask them to make it viewable.

Rodney

On Wed, Jan 26, 2005 at 09:14:48AM -0600, MADMAN wrote:
> 
> 
>    Concerning the WIC-1DSU-T1-V2 we have been ecperiencing many problems 
> and have a TAC case opened.  So far we have identifed twi issues that 
> Cisco has bugs id's assigned to.
> 
> - WIC runs for 2 hours, 17 minutes then goes down
> - High number of T1 errors seen with V2 card, no errors seen on same 
> line with V1 card
> 
>    These are Cisco internal bugs so I can't provide a bug ID.  Though 
> these specific cases may not reflect your experiences me thinks the V2 
> has multiple issues.
> 
>    Dave
> 
> Chris Cappuccio wrote:
> 
> > Open a case with the Cisco TAC.  Since your 2811 is probably pretty new,
> > you shouldn't even need a service contract (yet).  They'll send you replacement
> > WICs and test to figure out why your current ones failed.
> > 
> > So far, with the new 2811s, I have seen an instance where one customer bought
> > a mix of six 2811 and 2821 routers, and six WIC-1DSU-T1-V2s, only to find
> > that three out of the six V2 WICs DID NOT WORK.  The broken three ONLY worked
> > in slot 0, and often times the T1s did not work properly even in that instance
> > (it would go down and a reload was the only way to bring it back up).
> > 
> > The good three WICs worked fine, in any slot.  The kicker is that the six
> > WICs had _SEQUENTIAL_ serial numbers, so for half of them to be "bad" in the
> > 2811s was definitely not expected.  They seemed to work fine in 3600 and
> > other older routers.
> > 
> > Same customer, same routers, they also had a problem with a 2811 that
> > is even more worrisome.  One 2811, on a particular T1, would not stay
> > up, "Line protocol is down", unless you set hdlc keepalive to 13 or something
> > else odd.  Plug in a 2500 with external CSU or 2600 with a WIC and the T1
> > works just fine with completely default settings.  Ironically, other
> > 2811s work fine at this location with default settings.  All 2811s had
> > the same IOS images (not that there is much choice for these new boxes)
> > 
> > Yep, there are strange issues with these new boxes.  Given Cisco's marketing
> > push, I would imagine most early adopters are using them primarily in
> > voice applications and not data T1s.  Perhaps they were better debugged there.
> > 
> > All I have left is to say "Way to go Cisco!!" for the broken T1 technology -
> > I know it's highly complicated, delicate, top precision work, and that the
> > utmost time and care goes into testing such obvious configurations...err..uhh..
> > wait a minute, what was I saying ???
> > 
> > Jay Hennigan [jay at west.net] wrote:
> > 
> >>Hello fellow Cisco-NSP folk.
> >>
> >>I have a brand new 2811 router which according to the Cisco DPRG
> >>configurator is supposed to take the WIC-1DSU-T1-V2 modular WICs
> >>as opposed to the non-V2 type.
> >>
> >>So we paid the higher price for brand-spanking-new V2 modules, and they
> >>don't show up.  "sho diag" gives:
> >>
> >>        WIC Slot 0:
> >>        Unknown WAN daughter card
> >>        WIC module not supported/disabled in this slot
> >>        Hardware revision 64.0          Board revision >1
> >>        Serial number     1379991808    Part number    800-7441222-79
> >>        Test history      0x43          RMA number     48-55-51
> >>        Connector type    PCI
> >>        EEPROM format version 1
> >>        EEPROM contents (hex):
> >>          0x20: 01 80 40 00 52 41 01 00 C1 8B 46 4F 43 30 37 33
> >>          0x30: 31 31 41 36 4A 82 49 20 9A 03 42 41 30 03 00 81
> >>
> >>Tried two different WICs in all slots with similar results.
> >>
> >>Is there some magic needed to get these recognized or do I have a hardware
> >>issue?  The box is running IP-Base 12.3(11)T2, same results with 12.3(8)T.
> >>
> >>--
> >>Jay Hennigan - CCIE #7880 - Network Administration - jay at west.net
> >>WestNet:  Connecting you to the planet.  805 884-6323      WB6RDV
> >>NetLojix Communications, Inc.  -  http://www.netlojix.com/
> >>_______________________________________________
> >>cisco-nsp mailing list  cisco-nsp at puck.nether.net
> >>https://puck.nether.net/mailman/listinfo/cisco-nsp
> >>archive at http://puck.nether.net/pipermail/cisco-nsp/
> > 
> > 
> 
> -- 
> David Madland
> CCIE# 2016
> Sr. Network Engineer
> Qwest Communications
> 612-664-3367
> 
> "Emotion should reflect reason not guide it"
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