[c-nsp] 2811 router doesn't recognize T-1 WICs?

[Joe Maimon]

Ted Mittelstaedt wrote:

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>It is even more irritating when public documents on Cisco refer
>to bug ID's that aren't publically viewable, or when viewable
>bugs refer to other unviewable bugs.
>
>Perhaps Cisco should change the phrase in their database from
>"This bug isn't publically viewable" to "this bug is too
>embarassing to be viewed" :-)
>
>Seriously, I think a policy change really needs to be implemented
>at Cisco on this.  Over the years bugs have gotten less available
>rather than more to the point that the search functions in the
>bug toolkit have become pointless.  Cisco really needs to put in
>a policy that all bugs automatically become publically viewable
>after 1 year in the database.  Certainly by then the argument of
>protection of trade secrets becomes unsustainable.
>
>Ted
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I completely agree except I believe we would be better off if Rodney's 
rose tinted view of the state of things were actually accurate.
Perhaps he can help make it so. Unfortunately, as most of us are well 
aware, the ugly yellow box shows up just like an unwelcome relative, 
when you most dont want to see it.

Your policy should apply to all of Rodney's exceptions.

I have had TAC cases result in a ddts being filed for which I had no 
access, even after repeated attempts/requests.

I have found, that often even if bugs are unveiwable, one can still 
enter them manually into a bug group and some of the time the bug 
"header" will show up, even if the details/descriptions are unavailable.

I actually do review all bugs for particular releases from time to time, 
takes a few hours, but still I find it quite valuable.

Often, the bug will be marked a dupe of another bug, which comes back as 
unavailable.

Minimizing the amounts of bugs that are unveiwable will go a long way to 
increasing confidence levels in the known state of software releases. It 
will also go a ways in increasing people's confidence in Cisco's 
commitment to fixing bugs. Odds are that most of us know of bugs that 
have gone unresolved for quite some time.

Additionaly, making the Bug Search tool actualy work to a degree will 
help eliminate TAC cases that result after a week of work in "Oh known 
defect....", as people increase their trust in it and turn to it first. 
(The open tac tool should search bugs also)

Joe