[c-nsp] risks of service contract non-renewal

[Adam Greene]

Thanks to all who replied to this question, both on and off list. Your 
replies were very helpful!!!



----- Original Message ----- 
From: "Mark D. Nagel" <mnagel at willingminds.com>
To: <cisco-nsp at puck.nether.net>
Sent: Friday, December 22, 2006 6:16 PM
Subject: Re: [c-nsp] risks of service contract non-renewal


> Adam Greene wrote:
>> I've got a customer who is thinking of letting the service contracts on 
>> its Cisco gear (L2 and L3 switches) expire, since the switches have 
>> limited lifetime warranties, they have cold spares and if they need 
>> technical assistance, they can ask yours truly.
>>
>> I think the risk of doing this is that they will lose access to software 
>> upgrades, except in the case of free upgrades to redress security 
>> vulnerabilities.
>>
>> I wonder if there are any other risks they should be aware of. I assume 
>> they will still be able to gain access to CCO even without a valid 
>> service contract, for example.
>>
>>
>
> Firmware updates (not upgrades, i.e., IP Base to Advanced IP) for fixed
> switches are also available free on CCO, so unless you need TAC support
> or need faster than 10 business day RMA turnaround, you should be OK.
> For more details, see:
>
> http://www.cisco.com/en/US/products/hw/switches/ps4916/products_qanda_item09186a0080185383.shtml
>
> Relevant excerpt:
>
> *Q.* How do I get a "no additional cost" Cisco IOS Software update for
> my fixed-configuration or stackable Cisco Catalyst switch?
> *A.* Customers that own a software license for any of the eligible
> fixed-configuration or stackable Cisco Catalyst series may obtain a
> software update at Cisco.com.
> Visit
> http://tools.cisco.com/support/downloads/pub/MDFTree.x?butype=switches,
> or from http://www.cisco.com <http://www.cisco.com/>, click on
> "Downloads" and select "Switch Software". Downloading software requires
> a Cisco.com username and password. If you do not have a Cisco.com
> username, you can obtain one by clicking on "Register" at the top of any
> Cisco.com Webpage (http://tools.cisco.com/RPF/register/register.do).
>
> WARRANTY AND SERVICE
>
> The hardware warranty available on Cisco Catalyst 3750, 3560, 3550, 3500
> XL, 2970, 2960, 2950/LRE, 2940, 2900 XL, and Express 500 Series switches
> is the Limited Lifetime Hardware Warranty. This warranty automatically
> comes with the purchase of eligible Cisco Catalyst products, free of
> charge. It offers free advanced replacement of products within 10
> business days. For more information about the Limited Lifetime Hardware
> Warranty, visit:
> http://www.cisco.com/en/US/products/prod_warranties_item09186a00800e6e6e.html.
>
>
> Regards,
> Mark
>
> -- 
> Mark D. Nagel, CCIE #3177 <mnagel at willingminds.com>
> Principal Consultant, Willing Minds LLC (http://www.willingminds.com)
> cell: 949-279-5817, desk: 714-630-4772, fax: 949-623-9854
>
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