[c-nsp] risks of service contract non-renewal

[Rodney Dunn]

There are always pros and cons.

One con is your support contract helps pay on the backend a lot
of the Cisco folks that contribute here on these aliases. :)

That's a pro hopefully for keeping the conract. :)

Happy Holidays...

 
On Thu, Dec 28, 2006 at 11:53:12AM -0500, Adam Greene wrote:
> Thanks to all who replied to this question, both on and off list. Your 
> replies were very helpful!!!
> 
> 
> 
> ----- Original Message ----- 
> From: "Mark D. Nagel" <mnagel at willingminds.com>
> To: <cisco-nsp at puck.nether.net>
> Sent: Friday, December 22, 2006 6:16 PM
> Subject: Re: [c-nsp] risks of service contract non-renewal
> 
> 
> > Adam Greene wrote:
> >> I've got a customer who is thinking of letting the service contracts on 
> >> its Cisco gear (L2 and L3 switches) expire, since the switches have 
> >> limited lifetime warranties, they have cold spares and if they need 
> >> technical assistance, they can ask yours truly.
> >>
> >> I think the risk of doing this is that they will lose access to software 
> >> upgrades, except in the case of free upgrades to redress security 
> >> vulnerabilities.
> >>
> >> I wonder if there are any other risks they should be aware of. I assume 
> >> they will still be able to gain access to CCO even without a valid 
> >> service contract, for example.
> >>
> >>
> >
> > Firmware updates (not upgrades, i.e., IP Base to Advanced IP) for fixed
> > switches are also available free on CCO, so unless you need TAC support
> > or need faster than 10 business day RMA turnaround, you should be OK.
> > For more details, see:
> >
> > http://www.cisco.com/en/US/products/hw/switches/ps4916/products_qanda_item09186a0080185383.shtml
> >
> > Relevant excerpt:
> >
> > *Q.* How do I get a "no additional cost" Cisco IOS Software update for
> > my fixed-configuration or stackable Cisco Catalyst switch?
> > *A.* Customers that own a software license for any of the eligible
> > fixed-configuration or stackable Cisco Catalyst series may obtain a
> > software update at Cisco.com.
> > Visit
> > http://tools.cisco.com/support/downloads/pub/MDFTree.x?butype=switches,
> > or from http://www.cisco.com <http://www.cisco.com/>, click on
> > "Downloads" and select "Switch Software". Downloading software requires
> > a Cisco.com username and password. If you do not have a Cisco.com
> > username, you can obtain one by clicking on "Register" at the top of any
> > Cisco.com Webpage (http://tools.cisco.com/RPF/register/register.do).
> >
> > WARRANTY AND SERVICE
> >
> > The hardware warranty available on Cisco Catalyst 3750, 3560, 3550, 3500
> > XL, 2970, 2960, 2950/LRE, 2940, 2900 XL, and Express 500 Series switches
> > is the Limited Lifetime Hardware Warranty. This warranty automatically
> > comes with the purchase of eligible Cisco Catalyst products, free of
> > charge. It offers free advanced replacement of products within 10
> > business days. For more information about the Limited Lifetime Hardware
> > Warranty, visit:
> > http://www.cisco.com/en/US/products/prod_warranties_item09186a00800e6e6e.html.
> >
> >
> > Regards,
> > Mark
> >
> > -- 
> > Mark D. Nagel, CCIE #3177 <mnagel at willingminds.com>
> > Principal Consultant, Willing Minds LLC (http://www.willingminds.com)
> > cell: 949-279-5817, desk: 714-630-4772, fax: 949-623-9854
> >
> > _______________________________________________
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> >
> >
> >
> >
> > 
> 
> 
> 
> 
> 
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