[c-nsp] Cisco Customer Satisfaction Survey not working
Pete Templin
petelists at templin.org
Tue Feb 7 09:26:44 EST 2006
Hank Nussbacher wrote:
> Has anyone recently managed to complete a Cisco Customer Satisfaction
> Survey? After closing a number of TAC cases, I would get something like this:
Ha! I had a completely different result. I went to the survey, told it
that I opened the ticket via web and only dealt with the engineer by
email, and then it asked me how I liked the IVR. "Uh, I really didn't
like it, so I'll give it a 1." Blammo - "thanks for filling out our
survey!"
And then, I got an email from a human reminding me to fill out the
survey! Go figure.
pt
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