[c-nsp] FWSM - status unknown

[szilard csordas]

Hi,

In the past 2weeks we had a problem with the FWSM.
Whith the show module command I see the following:

module 1:
model: Unknown
serial No. : Unknown
Online diagnostic status: Not Applicable

If I try to reload it:

Router#hw-module module 1 reset
Proceed with reload of module?[confirm]
% module 1 is operationally off (not supported)

Of course, the power is enable in the particular slot.

The thing is that module was working in this box very well, but it got
damaged. We got 2 new FWSMs from our cisco partner, they said that the
modules are very well tested and brand new. Still the "new modules"
are not recognized by the 6500. We also tested the new modules in the
anoter chassis, same result. What further tests should we carry out?

IOS: 12.2-18SXF2 (advanced enterpise), SUP720.

Any comment is welcome.

Thanks,
Szilard