[c-nsp] FWSM - status unknown

[Velasquez Venegas Jaime Omar]

http://www.cisco.com/en/US/products/hw/switches/ps708/products_module_co
nfiguration_guide_chapter09186a0080394e0a.html

Specific combinations of supervisor engines and modules may not be
supported in your chassis. Refer to the release notes of the software
version running on your system for specific information on modules and
supervisor engine combinations that are not supported.

Jaime

-----Original Message-----
From: cisco-nsp-bounces at puck.nether.net
[mailto:cisco-nsp-bounces at puck.nether.net] On Behalf Of szilard csordas
Sent: Lunes, 26 de Febrero de 2007 02:58 a.m.
To: cisco-nsp at puck.nether.net
Subject: [c-nsp] FWSM - status unknown

Hi,

In the past 2weeks we had a problem with the FWSM.
Whith the show module command I see the following:

module 1:
model: Unknown
serial No. : Unknown
Online diagnostic status: Not Applicable

If I try to reload it:

Router#hw-module module 1 reset
Proceed with reload of module?[confirm]
% module 1 is operationally off (not supported)

Of course, the power is enable in the particular slot.

The thing is that module was working in this box very well, but it got
damaged. We got 2 new FWSMs from our cisco partner, they said that the
modules are very well tested and brand new. Still the "new modules"
are not recognized by the 6500. We also tested the new modules in the
anoter chassis, same result. What further tests should we carry out?

IOS: 12.2-18SXF2 (advanced enterpise), SUP720.

Any comment is welcome.

Thanks,
Szilard
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