[c-nsp] ISP Network Monitoring/Helpdesk/Workflow Automation

[Paul Stewart]

Thanks Phil... I hadn't looked at Oracle solutions yet....

And thanks for all the input from everyone on the list... I am looking at
this from a broad perspective initially and hoping that a specific solution
will jump out at me.... Through the list and off-list I've acquired quite a
few new systems to take a look at ... appreciate the feedback....

Paul


-----Original Message-----
From: Phil Bedard [mailto:philxor at gmail.com] 
Sent: Sunday, July 08, 2007 2:34 PM
To: Paul Stewart
Cc: 'Gerry Boudreaux'; cisco-nsp at puck.nether.net
Subject: Re: [c-nsp] ISP Network Monitoring/Helpdesk/Workflow Automation

I've used Metasolv (now owned by Oracle) that which was customized for both
a business ISP environment as well as a traditional telco environment and it
worked well if you are looking for something to  
track historical customer issues and whatnot.   It's going to require  
some programmers in order to customize the UI, backend,  and whatnot  
to what you want, and it's expensive.     At some point though the  
freeware tools just don't really do all you want them to in a larger
organization.  Ours did IP address management, all customer ordering/
provisioning workflow was done through it, as well as trouble ticketing,
which I thought worked better than RT.  You could do inventory type
management in it as well, but it had no real network monitoring/etc. in it.
The APIs are extensible so you could probably make it do that as well with
enough work.

Phil