[c-nsp] ISP Network Monitoring/Helpdesk/Workflow Automation

[Saso Pirnat]

Paul Stewart pravi:
> Thanks Phil... I hadn't looked at Oracle solutions yet....
>
> And thanks for all the input from everyone on the list... I am looking at
> this from a broad perspective initially and hoping that a specific solution
> will jump out at me.... Through the list and off-list I've acquired quite a
> few new systems to take a look at ... appreciate the feedback....
>
> Paul
>
>
> -----Original Message-----
> From: Phil Bedard [mailto:philxor at gmail.com] 
> Sent: Sunday, July 08, 2007 2:34 PM
> To: Paul Stewart
> Cc: 'Gerry Boudreaux'; cisco-nsp at puck.nether.net
> Subject: Re: [c-nsp] ISP Network Monitoring/Helpdesk/Workflow Automation
>
> I've used Metasolv (now owned by Oracle) that which was customized for both
> a business ISP environment as well as a traditional telco environment and it
> worked well if you are looking for something to  
> track historical customer issues and whatnot.   It's going to require  
> some programmers in order to customize the UI, backend,  and whatnot  
> to what you want, and it's expensive.     At some point though the  
> freeware tools just don't really do all you want them to in a larger
> organization.  Ours did IP address management, all customer ordering/
> provisioning workflow was done through it, as well as trouble ticketing,
> which I thought worked better than RT.  You could do inventory type
> management in it as well, but it had no real network monitoring/etc. in it.
> The APIs are extensible so you could probably make it do that as well with
> enough work.
>
> Phil
>
>
> _______________________________________________
> cisco-nsp mailing list  cisco-nsp at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-nsp
> archive at http://puck.nether.net/pipermail/cisco-nsp/
>   

you should also look for CA Spectrum and eHealt products with Service
Desk ticketing system integration